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Assistant Supervisor

3 months ago

Taylor, United States Clinical Pathology Laboratories, Inc Full time

Job Functions, Duties, Responsibilities and Position Qualifications:

Position Summary:  The Pre-analytic Assistant Supervisor will provide support to the Pre-analytic Supervisor during nighttime production hours which includes direct supervision of Specimen Processing staff. As a department, Specimen Processing is responsible for receiving and processing samples from all CPL remote locations and multiple Sonic USA labs across the U.S. Specimen Processing is primarily responsible for the receipt of shipments and preparation of samples for staging or delivery to the testing benches.

The Assistant Supervisor must ensure that samples are processed and handled in accordance with laboratory procedures. Promotes quality client/patient/vendor relations and creates a supportive climate by serving as a role model for behavior.  Respects and maintains the confidentiality of information relative to the laboratory.  Adheres to all laboratory policies and regulations.  Works with minimal direction, consults with technologists and general supervisor as needed.  Operates general laboratory equipment, including but not limited to:  telephones, computers, centrifuges, and refrigerators. Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.  

Responsibilities:

  • Utilizes supervisor and technical skills and abilities to effectively direct the handling and processing of specimens.
  • Follows laboratory procedures for specimen processing.
  • Correctly identifies proper tubes, containers, transport media and storage temperature for each test type.
  • Determines specimen acceptability, consulting with Managers of Evening and Night Shift Operations, technologists, or pathologist as needed taking appropriate action when necessary.
  • Utilizes job knowledge, judgment, and problem solving skills to ensure quality.
  • Utilizes appropriate resources to answer inquiries for basic customer related issues.
  • Utilizes and participates in the budgeting of appropriate resources for proper specimen processing.
  • Understands, enforces and follows all safety, infection control, and OSHA Bloodborne Pathogen guidelines.
  • Responsible for departmental quality assurance programs.
  • Participates and assists in departmental training programs. 
  • Communicates effectively with internal and external customers to ensure timely resolution of issues.  
  • Effectively utilizes departmental resources
  • Develop, update and maintain SOPs and develop staff competency.
  • Oversees equipment to maximize efficiency and minimize down time.  Responsible for monitoring performance of routine equipment maintenance.
  • Assists to evaluate and justify equipment or automation in Specimen Processing to move away from manual processes.
  • Perform weekly inventory of supplies and help to create better, cost saving inventory control processes.
  • Trains and maintains team leaders/assistants to perform all critical tasks necessary to effectively operate in the supervisor’s absence. 

  • Utilizes personal and professional skills to promote client relations.
  • Communicates with laboratory staff and its clients to ensure quality patient care.
  • Maintains and supports a service oriented relationship with its customers.
  • Respects and maintains the confidentiality of information relative to clients and patients.
  • Responsible for the maintaining a positive work environment.
  • Responsible for processing staff
  • Hiring, training, scheduling, yearly evaluations, continuing education for all Specimen Processing staff.
  • Develop and implement Quality processes and metrics to reduce staff overtime and increase productivity.
  • Enthusiastically performs miscellaneous duties with completion in a designated time frame.

Scope: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Experience:

Two years of front-end automation experience, industrial engineer degree, or Six Sigma LEAN certification.

Minimum - Five years’ experience in specimen collection and/or processing.      

Minimum - Two years’ experience in a supervisory or other leadership role.

Education:

Preferred- BA/BS in the sciences.

Skills: Ability to communicate effectively at all levels within laboratory and with laboratory customers. Ability to work accurately and confidently in a fast paced environment with no supervision.

Scheduled Weekly Hours:

40

Work Shift:

3rd Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.