Desktop Support Technician III

3 weeks ago

bartlesville, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Desktop Support Technician III. This is a 12+months contract opportunity with long-term potential and is located in Bartlesville, OK(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-48112


Pay Range: $24 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printers, scanners, copiers, hardware peripherals, and other desktop-related equipment.
  • Troubleshoots and repairs desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce, and resolve customer-reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation, and implementation of assigned projects.
  • Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.


Key Requirements and Technology Experience:


  • Key skills; Desktop Support; L2 Troubleshooting; Configure and troubleshoot desktops/laptops, mobile devices, printers, scanners, copiers, etc.
  • Experienced level, typically 5-7 years of experience.
  • Provides more technical/functional support than administrative support.
  • Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required for job function.
  • Performs varied and more complex tasks.
  • Makes decisions within broad parameters.


Our client is a leading Oil and Gas Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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