Service Desk Analyst

3 weeks ago


memphis, United States Gateway Group Personnel Full time

Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.


Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices.
  • Manage user accounts, permissions, and access rights in various systems.
  • Work with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewalls.
  • Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups.
  • Document and track all support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to ensure efficient and effective resolution of technical issues.
  • Provide training and support to end-users on IT systems and applications.
  • Participate in IT projects and initiatives as needed.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal education.
  • Proven experience in a service desk or technical support role.
  • Basic knowledge of network and server administration.


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