Senior Customer Success Manager San Francisco, California, United States
3 weeks ago
About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.
About the role/team
As a Senior Customer Success Manager - Mid-market, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Midmarket customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.
What you’ll do
- Establish a deep level of customer trust to solidify existing strategic partnerships.
- Provide thought leadership and strategic planning for account expansion.
- Navigate challenges and escalate issues as needed.
- Collaborate with Account Management for account health and growth/expansion opportunities.
- Build strong relationships with customers at various levels.
- Drive account management cadence and collaborate with internal teams for customer success.
- Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes.
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations.
What you bring
- 3+ years of customer success/account management/sales experience.
- Strong customer focus, you care about your customers and view their success as your own.
- A consultative approach to problem solving, and ability to manage customer expectations.
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner.
- You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
- You learn quickly and are excited to take on challenging new projects.
- General knowledge of software applications i.e. Salesforce, Zendesk, Google Apps, etc.
- You enjoy planning, executing, iterating, winning, and celebrating our individual and collective success.
- Experience in the SaaS or Human Resources space is a plus.
What you’ll get
- A fast-paced and collaborative environment.
- Learning and development allowance.
- Competitive compensation and opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
- Monthly wellness stipend, home office stipend.
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
The on-target earnings range for this role is $123,108 to $144,833 in San Francisco, CA.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
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