ServiceNow Developer

1 month ago

dallas, United States Concero Full time

SCOPE OF RESPONSIBILITIES

The ServiceNow Developer works directly with clients, stakeholders and our internal software development team to build efficient, cost-effective workflows and solutions. This person is an internal and external client-facing subject matter expert responsible for efficient delivery of services across the organization. Evaluates and modifies existing workflow processes for maintenance to maintain performance. Documents, evaluates, and updates developer standards around Service Now development best practices. Process re-engineering and workflow implementation will involve reviewing enterprise-wide processes to streamline, reduce inefficiency, and improve client service.


ESSENTIAL FUNCTIONS

• Provide engineering solutions, and consulting, on Service Now workflow identification, optimization and implementation strategy for litigation and transactional matters including design, development, implementation and documentation of workflows based on interaction with teams and clients.

• Utilize exceptional expert level programming experience and capabilities enabling highly efficient workflow processes.

• Work with group leaders, business managers, and clients to ensure maximum productivity of personnel with appropriate use of Workflow Design solutions.

• Lead pre and post project analysis to discover and reduce workflow inefficiencies and obstacles, and identify, design, and apply quality control processes and improvements.

• Construct workflow charts and diagrams, study system capabilities, and assist in writing specifications.

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

• Staying up to date on the latest process and IT advancements to automate and modernize systems.

• Effectively communicating insights and plans to cross-functional team members, management, and clients.

• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

• Maintain user confidence and project operations by keeping information confidential and keeping stakeholders informed.

• Learning or expanding knowledge of legal practice specific processes and procedures.

• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes

• Other duties as coordinated or assigned from time to time by Senior Director of Information Technology and Information Governance.


POSITION-SPECIFIC REQUIREMENTS

• Minimum 5 years’ experience with the Service Now App Engine platform including workflow development, server maintenance, and performing upgrades.

• Exceptional expert level programming abilities with 5+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, API’s, and SOAP/Rest Services.

• Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred.

• Exceptional analytical and conceptual thinking skills.

• The ability to work closely with them to determine acceptable solutions.

• Proven experience in eliciting requirements and testing.

• Excellent documentation skills.

• Fundamental analytical and conceptual thinking skills.

• Experience with mentoring junior level developers preferred.

• Excellent planning, organizational, and time management skills.

• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.

• Strong written and verbal communication skills including technical writing skills.

• Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.

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