Apex Vets | Staff Operations Manager

2 weeks ago

silver spring, United States Apex Vets Full time

About the Company


Imagine this: 10 years from now, you’re working with people you love. Why not start now? At Apex Vets, an independently-owned specialty veterinary hospital in Silver Spring, MD, we’re building exactly that. Founded by veterinarians with ties to the DMV, we believe strong teams accomplish great things together.


Care, Collaboration, Continuous Improvement, and Collective Responsibility guide us every day. Apex Vets currently hosts boarded specialists in Surgery, Neurology, and Anesthesiology, alongside an Emergency department. With room to expand into Internal Medicine, Oncology, Cardiology, and more, this is your chance to grow with us.


About the Role


We’re seeking a Staff Operations Manager to lead with strength, fairness, and vision. If you’re proactive, prosocial, disciplined, and determined—and capable of guiding a high-performing team with compassion and confidence—this role is for you.


What You’ll Do

  • Daily Leadership Rounds: Check in with nursing and client care teams first thing and last thing daily. Facilitate team huddles to review policies, address issues, and foster collective responsibility.
  • Scheduling Oversight: Work with Team Leads to ensure staffing schedules are met and hospital needs are proactively managed.
  • Team Development: Recruit top talent—people who are likewise proactive, prosocial, disciplined, and determined. Mentor leaders and champion continuous improvement.
  • Performance Management: Address interpersonal issues without delay. Deliver constructive feedback and, when necessary, confidently reprimand or terminate staff while maintaining team morale.
  • Optimize Communication: Recognize inefficiencies and work collaboratively to improve team workflows and communication.


Who You Are


  • Proactive: You anticipate challenges, provide timely updates, and act swiftly to resolve issues before they escalate.
  • Disciplined with Judgment for Accountability: You hold yourself and the team to high standards, striking the right balance of firm and fair. You minimize conflict by fostering clear expectations and accountability.
  • Prosocial: You prioritize strong, trusting relationships—especially with Team Leads—knowing this partnership is the key to success.
  • Direct and Decisive: You address performance concerns directly and professionally, making tough decisions, including terminations, without hesitation.
  • Determined: You’re steadfast in your commitment to team development and continuous improvement, empowering individuals to excel without micromanagement.


What We Offer


  • The chance to build something extraordinary with a team you trust
  • A supportive, values-driven environment with room to grow
  • Competitive salary with full benefits (health, dental, vision)
  • 401(k) matching and continuing education opportunities


Qualifications:


  • Bachelor’s degree in Business Administration, Human Resources, Healthcare Administration, or a related field preferred
  • Advanced degree (MBA or MHA) or relevant certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
  • 5+ years of management experience preferred, ideally in a leadership role overseeing teams or departments
  • Proven ability to manage budgets, resources, and strategic planning
  • Demonstrated success in creating and implementing organizational policies or workflows
  • Experience coaching, mentoring, and developing staff at various levels


HR Experience:


  • Strong knowledge of HR laws and regulations (e.g., FMLA, ADA, EEOC, labor laws)
  • Experience in recruitment, onboarding, and performance management processes
  • Proven ability to handle employee relations issues, mediate conflicts, and ensure compliance with HR policies
  • Experience conducting or overseeing terminations and disciplinary actions in a professional and ethical manner
  • Familiarity with HR software systems (e.g., Paycom, BambooHR, ADP, or Workday)
  • Previous experience in a medical, veterinary, or healthcare setting is highly desirable.
  • Familiarity with the unique challenges of managing clinical and administrative staff in high-stress environments
  • Understanding of healthcare compliance standards and safety protocols
  • Knowledge of scheduling and staffing for 24/7 operations, including shift work


Core Competencies:


  • Strong interpersonal and communication skills for interacting with staff, patients, and vendors
  • Exceptional organizational skills to manage multiple priorities in a fast-paced environment
  • Demonstrated ability to maintain confidentiality and handle sensitive information professionally
  • Proactive problem-solving skills and ability to make decisions independently when needed
  • A collaborative mindset with the ability to build a positive and productive team culture


Preferred Qualifications:


  • Experience in emergency medicine or specialty practices (veterinary or human medicine)
  • Certification in Lean/Six Sigma, Working Genius, or experience in process improvement initiatives
  • Familiarity with practice management software and tools (e.g., Instinct, Cornerstone, ezyVet, Avimark for veterinary settings).


If you’re ready to lead, mentor, and grow with Apex Vets, we’d love to meet. Apply today and help us create the future of specialty veterinary care

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