Head, Human Insights

7 days ago

East Hanover, United States Novartis Group Companies Full time

Job Description Summary

The location for this role will be East Hanover, NJ.

Job Description

The Head, Human Insights & Analytics is responsible for leading the team that will deliver the set of capabilities used by the US Novartis enterprise to develop insights about customers (HCPs, accounts) and patients. This leader will lead the team that will generate meaningful human-level insights and analytics for functional teams, improving our ability to meet customer & patient needs.

This leader will support the team in exploring innovative methodologies to improve insight generation. They will lead the team to identify and implement behavioral research methods that enable the team to identify, study, and determine drivers of desired/undesired consumer behaviors in key situations/contexts which impact Novartis' products and services. Integrate performance analytics (e.g., diagnose current results with aligned KPIs and drivers, provide clarity on root cause) and predictive analytics (e.g., data-driven scenarios and simulations) to explore/address business issues in the context of the disease area or brand.

Major Accountabilities:

  • Lead team that will generate meaningful human-level insights and analytics for functional teams, improving our ability to meet customer & patient needs.
  • Drive delivery of commercial patient and payer insights with fidelity to key business questions related to: Primary & secondary market research, competitive intelligence, precision medicine, customer journey development and omnichannel engagement strategy.
  • Support assets with insights across the full product lifecycle, including development & launch.
  • Facilitate connectivity across teams (customer, patient, payer, etc.) to create more integrated insights for commercial partners.
  • Identify services/offerings that could be automated or productized and applied across multiple functions given repeated use by partners.
  • Strategically prioritize (with decision science partners and other Insights & Decision Science (IDS) leads) and drive forward insights and analytics considering business need, resourcing and expected impact across the many inbound requests.
  • Build and accelerate capability around patient-centric data, insights and analytics.

What you will bring to this role:

Education (minimum/desirable):

  • Bachelor's degree in related field is required; Master of Science and/or MBA preferred.
  • 15+ years of experience (across pharma/life sciences, with prior experience in analytics).
  • Must have data science acumen.
  • Deep understanding of core aspects of the business strategy and operations in the US with demonstrated proficiency in at least 2 commercial domains (e.g. General Management, Marketing, Sales, Sales Operations/Training, Patient Support, Medical, Market Access).
  • Fluency in key domains of customer segmentation, insight generation, precision medicine, market research/CI, positioning & messaging testing, human insights/behavior science.
  • Must have a strong background in Precision Medicine.
  • Works effectively across functions as a team player to seamlessly help to achieve common goals without hierarchy, politics, or self-interest.
  • Proven people management skills with demonstrated success in building, developing, and leading high-performing teams and culture.
  • Learning agility a must.
  • People Management experience in Analytics & Insights organization required.
  • Must demonstrate deep analytics and data science acumen with experience in applying these skills to HCP, account, patient-level data.
  • Deep experience in consumer insights, including an application of behavioral and psychological research methodologies.
  • Strong communicator with excellent interpersonal skills and team orientation.
  • Ability to work in a dynamic, fast-paced, multifunctional team environment.
  • Strong organization skills, detail-oriented and customer-focused.

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us

You'll Receive:

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives.

Accessibility and reasonable accommodations:

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.

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