Heroku Account Partner Director

3 weeks ago

San Francisco, United States salesforce.com, inc. Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description:
Heroku's Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Heroku.

Overview of the Role:
We are currently seeking an Account Partner Director to join our growing Heroku Professional Services sales team Our Account Partners act as trusted advisors to our customers by providing execution excellence and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

Your Impact:

  • Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers.
  • Facilitate qualification, deal cycle participation, account reviews and value assessments.
  • Accountable for bookings, revenue, margin, CSAT, and value delivered.
  • Enable smooth transition and partnership into our delivery team.
  • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes.
  • Pilot awareness within a micro-vertical to develop repeatable motions.
  • Serve as a key SME, leader, and services consultant to our sales teams.
  • Serve as the liaison between internal and external teams.

Required Qualifications:

  • 6+ years of experience owning or leading a book-of-business.
  • 8+ years of experience working within a consulting landscape.
  • App-development background to manage GTM around a highly technical product.
  • Experience selling professional services related to digital transformation.
  • Experience driving a strategic motion, including value propositions and execution planning.
  • Capable of building assets from scratch including marketing and strategy solutions.
  • Experience with global procurement leads to settle pricing and deal strategy.
  • Skilled in maneuvering and working with the C-Suite during a strategy cycle.
  • Background in delivering critical initiatives for a firm-based model or product company.
  • Degree or equivalent confirmed experience required.

Accommodations:
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:
At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce: is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salary Range:
For New York-based roles, the base salary hiring range for this position is $189,670 to $253,760. For Colorado-based roles, the base salary hiring range is $172,445 to $230,685. For Washington-based roles, the base salary hiring range is $172,445 to $253,760. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

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