Vital Interaction | Office Support Specialist

3 days ago

enfield, United States Vital Interaction Full time

Hours: Part-time, 8-32 hours/week

Location: Enfield, CT (Onsite/Remote - Split Position)


About Journyx:

Journyx is a small but dynamic company offering innovative time and resource management solutions. We pride ourselves on fostering a collaborative and supportive work environment where every team member plays a vital role in our success.


Position Overview:

This position requires the Office Support Specialist to work from our Enfield, CT office for most of the hours worked. We are seeking a reliable, detail-oriented, and proactive individual to ensure smooth day-to-day operations at Journyx. This person will manage shipping, receiving, hardware configuration, inventory management, and general office support, contributing directly to the company’s operational efficiency and growth.


Key Responsibilities:


Shipping & Receiving:

  • Manage FedEx shipments, including packaging and verifying deliveries.
  • Document incoming shipments, including serial numbers and customer hardware lists.


Inventory Management:

  • Track and maintain accurate hardware inventory, including RMAs, new orders, and employee badges.
  • Support the Loaner/ClaaS program by configuring, maintaining, and shipping hardware to customers within a 24-hour turnaround.


Office Administration:

  • Maintain office supplies and place orders as needed.
  • Verify the accuracy of invoices and purchase orders.


Hardware Support:

  • Physically build and configure hardware, including clock programming via USB or SVC site.
  • Assist with hardware testing and troubleshooting.


Software & Customer Support:

  • Test, reproduce, research, and document software defects or requested changes for development or other relevant departments.
  • Communicate with customers via telephone, email, or other channels to resolve software or configuration issues.


Internal Support:

  • Provide assistance to internal teams as needed.
  • Document customer issues, resolutions, and status updates using ticket-tracking software.


Required Skills & Qualifications:

  • Must have excellent analytical and problem-solving skills
  • Knowledge of web technologies
  • Familiarity with and ability to perform basic management of Microsoft operating systems
  • Basic knowledge and understanding of database structures, including fields, tables, views, and database objects
  • Excellent interpersonal, written, and verbal communication skills
  • Strong organizational skills
  • Ability to manage concurrent tasks throughout the workday
  • Ability to work independently or in a team environment
  • Self-motivated


Education & Experience:

  • High school diploma or equivalent required
  • Associate degree with a minimum of one year of experience in time and attendance systems or payroll administration preferred
  • Experience in customer service is a plus


Other Requirements:

  • Ability to lift up to 45 lbs.
  • Ability to travel preferred


Why Join Us?

  • Collaborative and supportive company culture
  • Opportunities for personal and professional growth
  • Make a direct impact on the success of a growing company


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