Apex Systems | Support Engineer | san francisco, ca

6 days ago


san francisco, United States Apex Systems Full time

*This position will be mostly remote 6pm-2am with an occasional on site day shift when needed*


  • Responsibilities: Provide night support to other Engineers on installing, configuring, and testing of point-of-sale systems server equipment, cables and security cameras. This may entail multiple stores per night
  • Provide report of nightly install
  • Follow Company protocols
  • Work efficiently to meet deadlines and ensure customer satisfaction
  • Troubleshoot any technical issues that may arise during installation
  • Collaborate with Project Team for rectifying install issues and providing feedback on improving documented procedures
  • Update and provide feedback on existing documentation and Current Best Practices
  • Own Open issues and track towards eventual rectification
  • Supervise fellow installers to complete work in a timely manner
  • May involve some lifting, carrying of equipment and travelling to actual stores
  • Qualifications: Prior experience in installing and configuring tech equipment including Point of Sale systems, server racks and network switches
  • Strong understanding of basic technical concepts.
  • Strong communication skills and ability to lead Zoom meetings
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional customer service skills with a focus on building rapport.
  • Ability to work independently and as part of a team.
  • Strong work ethic, with the ability to prioritize tasks and meet deadlines.
  • Physically fit to perform the requirements of the job, which may include travelling, lifting, bending, and reaching.



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