9922-Public Service Aide
6 days ago
Recruitment: REF37555E
Published: January 31, 2024
Accepting applications until: February 16, 2024
Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Application Opening: Wednesday, January 31, 2024
Application Deadline: February 16, 2024
The Office of the City Administrator’s Mission and Vision
Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, connect San Francisco residents to vital public services, and create a meaningful and diverse work culture.
We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all backgrounds. This includes a commitment to creating a safe, equitable, and inclusive workplace for individuals of all races.
The Office of the County Clerk is responsible for safeguarding the integrity and providing access to certain public documents, including marriage services, birth and death records, and business services.
The County Clerk division has a County Clerk Trainee internship position for candidates interested in supporting clerical functions in a high-volume public-facing environment. Interns will support initiatives aimed at improving equitable access to public records and services.
The Summer 2024 Internship Program is open to current college juniors, seniors, graduate students, recent grads, and others interested in working for local government. This internship program provides a hands-on learning experience.
The duration of this internship is 12 weeks, with an opportunity to extend based on departmental need.
Individuals hired will be appointed to a class 9922 Public Service Aide position and compensated $27.46 per hour.
Responsibilities:
- Ensure customer ease and equitable access to County Clerk services.
- Learn and evaluate the customer experience from appointment to transaction.
- Develop, implement, and analyze customer service surveys.
- Learn and evaluate a complex customer queuing system.
- Track and evaluate transaction and wait times.
- Assist in finding and resolving gaps in service delivery.
Additional Opportunities:
- Meet and network with other City departments.
- Attend meetings and internal trainings.
- Assist in planning an annual Pride event.
Desirable Qualifications:
- 8-10 months of experience in processing or researching documents in a legal, governmental, real estate, or financial services environment.
- Strong written and oral communication skills.
- Ability to work in a team environment.
- Flexibility to adapt to changing priorities.
- Passion for public service.
Education: A background in Finance, Business, Human Resources, Social Sciences, Legal, Program Management, Communication, Management/Administration, or similar fields.
Candidates must be prepared to receive on-the-job training to develop professional standards and skills in customer service and public administration.
What else should I know?NEXT STEPS:
- Invitations to interview will be sent between March 11 - March 15, 2024.
- Interviews will be conducted between March 18 – March 29, 2024.
- Selected candidates will be notified between April 1 – April 12, 2024.
- Internship Program begins May 28, 2024.
*Recruitment timeline subject to change depending on departmental needs.
The selection process will include evaluation of applications in relation to minimum requirements. Meeting the minimum qualifications does not guarantee advancement to the interview.
Your resume and cover letter may be used for scoring in selection processes and interviews.
How to Apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov to begin the application process.
- Select the "Apply Now" button and follow instructions on the screen.
Applicants will receive a confirmation email that their online application has been received. Applicants should retain this confirmation email for their records.
All information will be kept confidential according to EEO guidelines.
HR Analyst Information: If you have any questions regarding this recruitment or application process, please contact melanie.bautista@sfgov.org.
The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. All applicants will be considered regardless of their background.
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