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Customer Supply Chain Manager

2 months ago

seattle, United States United Olive Oil Import Corp Full time

We at United aim to provide our customers with easy access to a diverse range of authentically Italian products. The high quality and well-crafted olive oils we represent bring the taste of the Mediterranean and the character of Italy directly to you.

Since 1916 United Olive Oil Import Co. is a leading importer of award-winning olive oil from the richest soils and most authentic brands from all of Italy. We carry products of the highest quality – and distribute internationally, but what makes us unique is that we are a family The Asaro family has been operating the farms on its estate for over a hundred years, and every brand and product United represents are fully farm to table and family grown. It is this authentic touch that we bring to all the olives we harvest, and this Italian care that we deliver directly to your home


About the Role:

United Olive Oil Import Corp. is looking for a Customer Supply Chain Manager to join our Supply Chain Team. A great candidate will have customer service, logistic and inventory management experience in consumer goods, strong interpersonal skills, and experience in a fast-paced environment. This is a high impact role that reports directly to Supply Chain and will interact across the org to ensure United Olive Oil Import Corp. is providing the best possible customer service.


What You Will Be Doing:

Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service and vendor partnerships.

Lead and manage the end-to-end process for managing customer relationships including building customer orders, arranging product shipment, and concluding with customer invoicing.

Add value for customers and logistics providers by building relationships and trust through robust interactions.

Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert.

Identify and communicate improvements which could help drive United Olive Oil business.

Assist with a variety of inquiries related to customer orders, product information, and company policies.

Refine sales skills through on-going participation and training for sales and supply chain planning.

Promote teamwork by assisting and sharing information with other customer service representatives.

Review and drive sales channel programs and account activities in accordance with Sales and Supply Chain Teams.

Meet and exceed all performance objectives and metrics set in scorecards.

Work across functions with Finance, Sales, Operations to dig in, problem-solve and make recommendations as needed.


About You

Do you have a passion for consumer goods? Are you obsessed with providing the highest-level customer service? Do you dream of being a part of a growing business with an excellent team dynamic? Then United Olive Oil would be honored to have your help


Requirements:

  • Bachelor’s degree with 2+ years’ experience in Customer Supply Chain management or 5+ years’ experience in Customer Supply Chain management.
  • Consumer goods industry experience preferred (experience with major retailers and distributors required).
  • Solid customer service and supply chain background, exceptional interpersonal skills, and adept at identifying customer trends and working across functional groups.
  • Agility in taking initiative to solve issues, partner and build processes that simplify and build customer experiences.
  • Advanced skills with NetSuite, Microsoft Office, Google Suite and EDI.
  • Excellent organizational and time management skills.
  • Strong collaboration skills with a high focus on teamwork and growth mindset.
  • Deliver high quality work with integrity and exhibit a professional and positive attitude.