Customer Service Specialist

4 weeks ago


pittsburgh, United States SSi People Full time

Job Title: Customer Service Specialist

Location: Pittsburgh, PA


Job Responsibilities:

  • Deliver a high-quality experience from start to finish, offering program information, eligibility, reimbursement support, and general assurances.
  • Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.
  • Refer requests for escalation as needed and collaborate with internal teams to resolve issues.


Skills Required:

  • Experience in a high-volume contact center environment, preferably in health care or case management.
  • Excellent communication skills, with the ability to convey information clearly and effectively.
  • Strong customer focus, with high levels of empathy and emotional intelligence.
  • Adaptability to various situations and effective problem-solving skills.
  • High School Diploma or GED required.


Additional Skills:

  • Familiarity with outbound calls.
  • Experience in phone answering.
  • Fluency in English (Speak, Read, Write).


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