Customer Service Specialist
4 weeks ago
Job Title: Customer Service Specialist
Location: Pittsburgh, PA
Job Responsibilities:
- Deliver a high-quality experience from start to finish, offering program information, eligibility, reimbursement support, and general assurances.
- Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.
- Refer requests for escalation as needed and collaborate with internal teams to resolve issues.
Skills Required:
- Experience in a high-volume contact center environment, preferably in health care or case management.
- Excellent communication skills, with the ability to convey information clearly and effectively.
- Strong customer focus, with high levels of empathy and emotional intelligence.
- Adaptability to various situations and effective problem-solving skills.
- High School Diploma or GED required.
Additional Skills:
- Familiarity with outbound calls.
- Experience in phone answering.
- Fluency in English (Speak, Read, Write).
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