Mothership | Customer Service Specialist

2 weeks ago


rochester, United States Mothership Full time

Job Title: Contract Customer Service Specialist

Location: Onsite in West Henrietta, NY

Rate: $18 p/hr

Category: Customer Service


Position Overview


Our client, a Global Financial Services company is seeking a detail oriented Customer Service Specialist.


Responsibilities:


  • Provide quality customer service to clients using a background check/screening system, ensuring timely and accurate resolutions.
  • Engage with clients via phone, email, chat, and other communication channels.
  • Follow up on outstanding items to ensure timely completion in compliance with established Service Level Agreements (SLAs).
  • Develop and maintain an intermediate understanding of one or more products, as well as relevant industry policies and procedures.
  • Identify opportunities for process improvement and collaborate with leadership to implement changes.
  • Demonstrate proficiency in systems and software, including HRIS platforms, Salesforce, and other relevant tools.
  • Accurately document all client interactions.
  • Serve as a mentor and provide guidance to less experienced team members.
  • Perform data input tasks while maintaining strong organizational and prioritization skills.


Qualifications:

  • Minimum of 2 years of customer service experience required.
  • Associate degree or higher is preferred.


Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more


How to apply


Interested candidates should submit their application here: mothershipcorp.com/questionnaire


Build a robust profile so we can know you well upfront:


The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.


Quick apply available here: mothershipcorp.com/apply.


We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision


Equal Opportunity Statement


Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Join us and become a key player in delivering outstanding service. We look forward to your application


Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more



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