Customer Experience Specialist
1 week ago
Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.
Contract Position
Pay: Up to $23 an hour, W2 - Bonus Opportunities
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
-
Customer Experience Specialist
1 week ago
St Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.Contract PositionPay: Up to $23 an hour, W2 - Bonus OpportunitiesThe Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the...
-
Customer Experience Specialist
4 weeks ago
St Louis, Missouri, United States Bubbly Paws Full timeKey Responsibilities:Provide exceptional customer service to dog owners, ensuring a positive experience for both humans and dogs.Support retail sales and product merchandising, including organizing and maintaining store displays.Assist with the self-serve dog wash process, ensuring a clean and safe environment for all customers.About Bubbly Paws:We value...
-
Customer Experience Specialist
1 week ago
St Paul, United States Addison Group Full timePosition: Customer Experience Specialist Location: St. Paul, MN Pay: $23-27/hr Temp to Hire The Customer Experience Specialist responsibility includes performing duties to support our customers in the form of email, chat, and phone as well as order entry. In addition to delivering quick and accurate customer responses this role is responsible for managing...
-
Customer Experience Specialist
2 weeks ago
St Paul, United States Addison Group Full timePosition: Customer Experience SpecialistLocation: St. Paul, MNPay: $23-27/hrTemp to HireThe Customer Experience Specialist responsibility includes performing duties to support our customers in the form of email, chat, and phone as well as order entry. In addition to delivering quick and accurate customer responses this role is responsible for managing...
-
On-Star and Customer Experience Specalist
2 months ago
St Louis, United States Lou Fusz Buick GMC Full timeDo you like to make people smile? If so, keep reading..... We are now hiring dynamic, service-oriented individuals. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility and passion. Our employees are creative, anticipatory, and...
-
Customer Experience Associate
4 weeks ago
St. Louis, MO, USA, United States Knitwell Group Full timeAbout UsAt Lane Bryant, we're dedicated to empowering women through fashion. Our 120-year history is built on a commitment to inclusivity and self-expression. As a Customer Specialist, you'll play a vital role in creating authentic connections with customers and helping them discover products that make them feel confident and beautiful.The RoleAs a Customer...
-
Customer Excellence Specialist
1 week ago
st. louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
-
Customer Excellence Specialist
1 week ago
st. louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
-
Customer Excellence Specialist
1 month ago
St Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
-
Customer Excellence Specialist
2 weeks ago
St Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
-
Customer Experience Associate
4 weeks ago
St Louis, United States Taco Bell 641 Full timeTaco Bell 641 is a fast-paced, dynamic work environment that offers a unique opportunity to grow your career. We're looking for talented individuals to join our team as Customer Experience Associates.As a Customer Experience Associate, you'll be responsible for delivering exceptional customer service in a fast-paced, dynamic environment. You'll greet...
-
Mortgage Experience Specialist III
4 weeks ago
St Louis, Missouri, United States PennyMac Full timeAbout PennymacPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.Our CultureAt Pennymac, our people are the foundation of our success and at the heart of our dynamic...
-
Customer Experience Coordinator
1 month ago
St Louis, Missouri, United States Duke Manufacturing Full timeJob OverviewAs a Customer Care Operations Coordinator at Duke Manufacturing, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to support the customer and problem-solve using root cause analysis and continuous improvement thinking.This role is ideal for individuals who can balance the needs of the...
-
Customer Experience Associate
3 weeks ago
St Louis, United States Hertz Full timeEssential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to legally drive a vehicle Ability to work any schedule to include nights, weekends, and holidays based on the demands of the...
-
Customer Experience Specialist
4 weeks ago
St. Louis, MO, USA, United States JOANN Stores Full timeJob SummaryAs a Key Holder at JOANN Stores, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also assist the Store Management team with...
-
Customer Specialist
4 months ago
St Louis, United States Ascena Retail Group Full timeAbout us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...
-
Specialist Customer Demand
6 months ago
St Louis, United States Vi-Jon Full timeDescription Summary : The Customer Demand Specialist is responsible for developing item level demand forecast for 1,000 - 2,000 SKU's that will be used to plan material and finished goods purchases, production, inventory, capacity and financial projections.Responsible for planning key categories, including large strategic customers with critical...
-
Customer Service Specialist
2 days ago
St Louis, Missouri, United States Fresh Thyme Market Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at Fresh Thyme Market. In this role, you will be responsible for providing exceptional customer service, ensuring the cleanliness and organization of our food service cases, and maintaining a friendly and energetic demeanor.About the JobThe ideal candidate will have excellent...
-
Customer Experience Ambassador
4 weeks ago
St Louis, Missouri, United States Dave & Buster Full timeJob Summary:As a Customer Experience Ambassador at Dave & Buster's, you will be the face of our brand, ensuring that every guest has a positive and memorable experience. You will be responsible for guiding guests through their Midway experience, providing exceptional service, and creating a welcoming atmosphere.Key Responsibilities: Deliver an unparalleled...
-
St Peters, United States Best Buy Full timeWhat does a Sales Consultant – Appliance Outlet do? The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or...