Customer Service Representative

4 weeks ago

atlanta, United States Pivotal Med Supply Full time

Company Overview:

Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career.


Job Description:

As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our clients. You will be responsible for managing various data-related tasks, supporting our Customer Service Manager, and handling customer interactions with professionalism and empathy. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists


Responsibilities:

  • Serve as a key point of contact for customers, handling inquiries via phone, email, and voicemail with promptness and courtesy.
  • Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.
  • Collaborate effectively with third-parties, overseeing and maintaining current patient information.
  • Ensure proper usage and understanding of relevant medical terminology.
  • Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.
  • Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools (e.g., Power BI), and in-house software (Microsoft Business Central).
  • Assist in developing and refining customer service protocols and procedures.



Qualifications:

  • Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus.
  • Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.
  • Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.
  • Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.
  • Independence: Ability to work independently and as part of a team, demonstrating initiative and self-direction.
  • Adaptability: Comfortable working in a fast-paced, non-traditional environment, with a willingness to embrace change and tackle new challenges.



What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.

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