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Retail Sales/Store Manager

1 month ago

Saint Paul, United States Hearth & Home Technologies Full time
Fireside Hearth and Home (FHH) is looking to add a Retail Store Manager that supports the Roseville and Eagan stores.

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company . Fireside is a team of 400+ hearth experts located across 6 regions , 12 states and 29 branches across the USA . Check us out at .

Position Description
This position is accountable to meet or exceed Fireside Hearth & Home retail showroom sales goals by managing sales staff & showroom operations, selling hearth products and taking ownership with a ownership mentality. The position must provide best-in-class consumer buying experiences leading by example, engaging retail store guests, continually keeping the showroom current & clean, and driving location sales to completion.
Key Responsibilities:
Leadership
  • Oversees assigned retail locations including managing assigned Retail Sales Representatives as direct reports.
  • Provide leadership to retail sales members through coaching and mentoring of best practice sales and customer service techniques and through leading by example with active personal sales involvement, including regular 1:1 meetings.
  • Partner with Human Resources and Consumer Business Manager to recruit, hire, train, and evaluate assigned members including presenting direct reports at talent reviews.
  • Regularly review each sales member order pipeline and follow up.
  • Ensure retail members successfully complete required training programs.
  • Hold members accountable for their performance and monitor results; following up on a regular basis.
  • Partner with Human Resources and Consumer Business Manager to administer member performance evaluations annually and performance improvement plans as needed.
  • Attend specific training classes to continue management growth and proficiency.
  • Effectively manage member turnover. Provide a positive working environment and handle member issues appropriately and in a timely manner.
  • Ensure member and self-awareness of safety and emergency procedures.
Sales
  • Drive and improve all location sales and profits levers - traffic, close rates, unit dollar average (UDA).
  • Meet and exceed individual sales goals utilizing dynamic sales skills within the retail sales process.
  • Analyze sales data and act to grow revenues and ensure achievement of revenue and profit goals.
  • Daily review of the Sales $ and Gross Margin %.
  • Customer issues or complaints - resolve by determining optimal solutions.
  • Leads, Web - assignment in
Operations
  • Utilize labor resources to maximize productivity and profitability.
  • Create, oversee and approve Store Schedule and member PTO.
  • Review and approve retail pricing exceptions.
  • Implement merchandising guidelines and plan-o-grams in support of sales and branding initiatives.
  • Showroom Integrity - ensure interior and exterior of store is maintained to company standards.
  • Showroom Product Selections - HHT products.
  • Submit showroom display claims.
  • Update and maintain Sell Cards.
Other duties as assigned.
Skills:
  • Ability and personality to lead a team successfully through collaboration, determination, and a strong drive to win.
  • Ability and willingness to hold others accountable.
  • Available on Saturdays as needed, with limited time off between Labor Day and New Year's.
  • Driven, energetic sales professional with strong commitment to internal and external customers.
  • Ability to learn quickly and retain information.
  • Ability to lift 50lbs. with assistance.
  • Attention to detail.
  • Excellent verbal and written communication skills.
Experience:
  • 2+ years successful sales and/or management experience.
  • High School Diploma required or equivalent (Bachelor's Degree preferred)
About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation ( NYSE: HNI ) . We are the world' s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories .

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible . We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions . Apply today