Apex Systems | Call Center Representative
1 week ago
Call Center Representative (Job#: 2053127)
Client Type: Restaurant
Duration: 6-12 + Month Contract
Location: San Antonio, TX (On-site/In-office)
Compensation: $17/hr.
Hours/ Shift:
- Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)
- 7 am-4 pm Training required for the first 30-60 days
- Shift after training: 1pm-9pm, 2pm-10pm or 3pm-11pm (8-hour shift within the allotted timeframe (Schedule may fluctuate come the 2025 year)
- Overtime opportunity available
**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipal@apexsystems.com
Position Description: This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.
Must Have:
- Reliability (must be on time and have good attendance)
- Excellent communication skills
- Minimum of 1 year of customer service experience
- Experience with ticketing systems (MS Dynamics preferred)
- Basic knowledge of MS Office
- General computer literacy (professional or personal experience)
Nice to Have:
- Experience with tech troubleshooting (training will be provided)
- Previous contact center experience
Interview Process:
- 30-minute Teams interview with video required (with 2 internal employees)
- 1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)
Note: Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.
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