IT Asset Technician
1 month ago
Required Skills:
- 3+ years of hands-on desktop support experience; strong customer service skills
- Imaging & deploying- SCCM, PXE Boot or Autopilot
- Troubleshooting Microsoft Windows desktop operating systems
- Troubleshooting Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)
- Active Directory and user account changes
- Strong PC and mobile device literacy skills
Day to day:
Our client is looking for an IT Asset Management Technician to join their team in San Jose, CA. Duties may include, asset tagging and securing equipment, entering asset tracking information into the organization’s management system, performing periodic inventory audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation and preparing assets for retirement.
Responsibilities
- Record new assets and de-activate asset records in asset management system
- Collect recipient shipping details, software application and special configuration needs
- Deploy OS image builds to PC devices and perform post image system configuration
- Package IT equipment for shipment, generate shipping labels and oversee carrier pickup in line with deployment SLA targets
- Inspect returned PC devices for proper operation, track asset status in the asset management system and perform physical cleaning before placing in inventory
- Organize stock of IT equipment in the organization’s asset depot and warehouse
- Document incidents and requests in a ticket management system and follow-up daily
- Achieve monthly Key Performance Indicators (KPIs)
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