Addison Group | IT Asset Technician | san jose, ca
2 weeks ago
Title: IT Asset Technician
Location: San Jose, CA - onsite
Type: Contract to hire
The IT Asset Management Technician follows procedures and defined processes pertaining to the organization’s IT assets (ie., hardware) throughout their life cycle, from acquisition to final disposition. Duties may include, but are not limited to, asset tagging and securing equipment, entering asset tracking information into the organization’s management system, performing periodic inventory discovery and audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation, license management and preparing assets for retirement.
Responsibilities
- Record new assets and de-activate asset records in client’s asset management system
- Adhere to organization’s IT asset life cycle strategy and processes
- Collect necessary information for asset deployment including recipient shipping details, software application and special configuration needs
- Deploy OS image builds to PC devices and perform post image system configuration
- Package IT equipment for shipment, generate shipping labels and oversee carrier pickup in line with deployment SLA targets
- Inspect returned PC devices for proper operation, track asset status in the asset management system and perform physical cleaning before placing in inventory
- Organize stock of IT equipment in the organization’s asset depot and warehouse
- Generate key monthly tracking metrics and reporting including but not limited to:
- Assets in inventory along with new / used equipment received
- Asset requests received and resolved
- Assets out of warranty / due for replacement
- Team monthly performance metrics
- Asset inventory retired / recycled
- Software license usage / availability
- Document incidents and requests in a ticket management system and follow-up daily
- Achieve target positional Key Performance Indicators (KPIs) monthly
- Stay current on and adhere to the organization’s established policies, procedures, documentation and technologies key to long-term success
Qualifications
- 3+ years of hands-on desktop support or IT asset management experience
- Experience with image deployment methods such as
- PXE Boot
- Windows Pre-provisioning
- Microsoft Intune and Autopilot
- Knowledge in Microsoft Windows desktop operating systems
- Knowledge of Active Directory and device account changes
- Technical aptitude with strong PC and mobile device literacy skills
- Self-starter with a desire to learn and that works well in a team environment
- Strong written and verbal communication skills; attention to detail
- Ability to follow, adhere to and offer improvement to documented processes
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