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Entry Level Field Technician

2 months ago

San Jose, United States eTeam Full time

Job title:- Field Technician (Freshers/Interns can apply too for the role)

Location: Santa Clara, CA

Duration:- 12 Months

Pay rate:- $30/hr - $35/hr without any benefits.


This role will be expected to service the following locations:


a. Coresite 2972 Stender Way Santa Clara, CA 95054

b. Cyxtera 2401 Walsh Avenue Santa Clara, CA 95051

c. Cologix 2046 Martin Ave Santa Clara, CA 95050

d. Equinix SV3 and SV5


Comments to Suppliers: Recruiting notes:

Ok to target entry level candidates, recent graduates etc. Please submit bill rate according to individual experience level.

b. Data center experience is a ‘nice to have’ not a ‘must’.

c. Candidates wishing to break into this type of work should highlight any certifications they've achieved, even with no prior experience.

d. The first 1-3 days of the assignment are onsite working with other team members. There will be mandatory training modules to complete which may include quizzes.

e. Candidates should understand that 80% or more of their role will be manual in nature as this is not a standard IT position (they should expect to be unpacking equipment and doing installations).

f. Ok to target candidates with work experience in something like retail, food service, construction (for example), but not necessarily a data center background.

g. Ideal candidates will demonstrate good work ethic, good attention to detail, and good problem solving skills.


  • Working with Network Infrastructure Engineers, the network field technician will perform server deployment and maintenance in our data centers.
  • Deployment and maintenance consist of installing servers and switches in racks; un-racking servers and racking replacements; Ethernet, fiber and power cable wiring; replacing disk drives and memory; and diagnosing simple hardware issues.
  • The Network Infrastructure organization is responsible for one of the world’s largest distributed platforms that handles a significant portion of the world’s Internet traffic.
  • Our Network Infrastructure Engineers build and maintain Client’s worldwide network. You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff.
  • You will start by helping to remotely diagnose hardware problems, facilitate server repairs, and manage Client’s hardware assets. You will work closely with other internal teams in Client’s Network Infrastructure group, translating requirements from network architects, network engineers and design engineers into specific deployment project plans, network designs and network packages.
  • You will work with implementation managers, infrastructure delivery managers and network infrastructure engineers to ensure that these design plans and packages are implemented accurately and efficiently.
  • Ability to lift 50 -70 pounds and the ability to un-box and move equipment for several contiguous hours / days.
  • Proficiency in both English and local language in country of assignment
  • Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.
  • Must have a laptop, cell phone, driver's license, and a basic set of hand tools.
  • Daytime (8 am - 5 pm, M-F) availability is preferred for training
  • Night and weekend work may also be required at some points


Responsibilities include:

  • Physical racking of equipment (rack prep, rack and stack, switches/routers, cameras)
  • Run fiber, power and Ethernet cabling
  • Replace disk drives and memory
  • Diagnose simple hardware issues
  • Box/unbox equipment including breakdown/trash
  • Organize packages coming in/out of data center
  • Location and processing of Overdue RMAs
  • Conduct fiber work (scope, light meter, cleaning)
  • Report damage packages to Logistics