Insurance Verification- Team Lead

1 week ago

orlando, United States TalentBridge Full time

Team Lead - Benefit Verifications (Virtual Call Center)


Candidates must live in Florida- Onsite presence is required for 1st week.


Position Overview:

We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are met, and maintaining high-quality service for our clients.


Primary Duties and Responsibilities:

  • Provide Day-to-Day Instructions: Offer clear guidance to team members on processing Benefit Investigations.
  • Coaching and Issue Resolution: Support and coach team members to resolve issues and complete benefit investigations successfully.
  • Performance Monitoring: Regularly assess the job performance of seasonal employees to ensure adherence to client service level agreements.
  • Production Monitoring: Monitor daily employee production to meet or exceed performance and quality standards.
  • Training Initiatives: Assist in training seasonal Reimbursement Specialists to achieve performance benchmarks for benefit verifications.
  • Escalation of Issues: Follow protocols to escalate issues to the Supervisor as needed.
  • Training Document Development: Contribute to the creation of training documents to enhance the training process for team members.
  • Open Communication: Maintain open communication with staff to address concerns, provide support, and foster a positive work environment.
  • Identify Program Issues: Proactively identify and propose solutions to program challenges to the Supervisor.
  • Customer Relations: Maintain positive relationships with both internal and external customers.
  • Related Duties: Perform other related duties as assigned.


Qualifications:

Experience and Educational Requirements:

  • Experience: Minimum of 2 years in a specialty pharmacy, medical insurance, reimbursement hub, physician's office, healthcare setting, or insurance background preferred.
  • Benefit Investigations: Experience in processing benefit investigations in a fast-paced environment is highly desirable.
  • Education: Bachelor's Degree preferred but not required.
  • Leadership Experience: Previous supervisory or leadership experience preferred but not required.
  • Remote Work: Experience in directing a remote workforce is highly desirable.


Minimum Skills, Knowledge, and Ability Requirements:

  • Interpersonal Skills: Strong interpersonal skills are essential.
  • Communication: Effective communication skills, both oral and written.
  • Supervisory Skills: Ability to understand and apply supervisory and coaching concepts and best practices.
  • Computer Skills: Proficiency in learning and using new computer systems in a fast-paced setting.
  • Time Management: Ability to manage multiple tasks and meet deadlines.
  • Microsoft Office: Working knowledge of Microsoft Office applications.
  • Issue Resolution: Capability to resolve associate issues effectively and efficiently.
  • Escalation: Proven ability to appropriately escalate issues to management.
  • Motivational Skills: Ability to provide motivation and support to the team.
  • Delegation: Skill in appropriately delegating tasks.
  • Remote Work: Ability to work efficiently in a remote setting.


Apply Now:

If you have a passion for leadership and a background in healthcare or insurance-related roles, we encourage you to apply for this exciting opportunity to lead a team in our virtual call center.

  • Insurance Verification- Team Lead

    1 week ago

    Orlando, United States TalentBridge Full time

    Team Lead - Benefit Verifications (Virtual Call Center)Candidates must live in Florida- Onsite presence is required for 1st week.Position Overview:We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are...

  • Insurance Verification- Team Lead

    1 week ago

    orlando, United States TalentBridge Full time

    Team Lead - Benefit Verifications (Virtual Call Center)Candidates must live in Florida- Onsite presence is required for 1st week.Position Overview:We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are...

  • Insurance Verification- Team Lead

    1 week ago

    Orlando, United States TalentBridge Full time

    Team Lead - Benefit Verifications (Virtual Call Center)Candidates must live in Florida- Onsite presence is required for 1st week.Position Overview:We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are...

  • Insurance Verification and Billing Specialist

    3 days ago

    Orlando, Florida, United States Credit Solutions LLC Full time

    About Credit Solutions LLCCredit Solutions LLC is a leading provider of tailored Extended Business Office (EBO) Solutions and Bad Debt Recovery services throughout the United States. Founded in 2003, we strive to allocate the best resources to achieve results for our clients.We believe our employees are our most valuable asset, and we attribute our success...

  • Case Manager

    3 months ago

    Orlando, United States COPILOT Full time

    Job DescriptionJob DescriptionCase Manager / Authorizations and Insurance Verification - NEEDED ASAPExcellent Opportunity at a Growing Company!Bring your authorizations, insurance or benefits investigation, pre-certification and/or insurance skills to an innovative, team-oriented, healthcare hub services company! Join our friendly and supportive team and...

  • Insurance Verification Specialist

    4 weeks ago

    Orlando, United States Orlando Dermatology Inc Full time $30,000 - $50,000

    Job DescriptionJob DescriptionLooking for an experienced Insurance Verificaion specialist to work in a busy Dermatology practice.Working hours are Mon-Thurs 8:00am-5:00pmCompany DescriptionDermatology ClinicCompany DescriptionDermatology Clinic

  • Insurance Product Specialist

    2 weeks ago

    Orlando, Florida, United States Frontline Insurance Full time

    Position OverviewSalary:Insurance Product Specialist – Innovate and Enhance Insurance SolutionsAre you driven by a passion for the insurance sector and keen to influence change through insightful analysis and strategic initiatives? Frontline Insurance is in search of an Insurance Product Specialist to become a vital part of our forward-thinking team. This...

  • Insurance Product Specialist

    1 week ago

    Orlando, Florida, United States Frontline Insurance Full time

    Job OverviewSalary:Insurance Product Specialist – Innovate and Enhance Insurance SolutionsAre you driven by a passion for the insurance sector and ready to influence the landscape through insightful analysis and strategic planning? Frontline Insurance is seeking an Insurance Product Specialist to be a vital part of our forward-thinking team. This position...

  • Insurance Agent

    4 weeks ago

    Orlando, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionAre you ready to embark on an exciting career as a Full-Time Insurance Agent with Florida One Insurance? Picture yourself in a dynamic, fast-paced environment where every day presents new challenges and opportunities to showcase your problem-solving skills. With an annual salary ranging from $44,000 to $70,000, this position...

  • FPGA Design and Verification Engineer

    1 month ago

    Orlando, Florida, United States Belcan Full time

    FPGA Design and Verification EngineerJob Number: 350923Category: Design EngineeringDescription: Job Title: FPGA Design and Verification EngineerLocation: Orlando, FLZip Code: 32819Start Date: Right AwayJob Type: ContractPay Rate: Up to $87.74/hr DoESchedule: Hybrid Schedule AvailableKeywords: #FPGAengineer #VerificationEngineerActive Security Clearance Prior...

  • Insurance Agent

    3 months ago

    Orlando, United States Goosehead Insurance Agency Full time

    Job Title: Enterprise Sales AgentLocation: Orlando, FLStatus: ExemptDepartment: Enterprise Sales Reports to: Enterprise Sales Manager About Goosehead:Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered...

  • FPGA Design and Verification Engineer

    3 days ago

    Orlando, Florida, United States Zolon Tech Inc. Full time

    Job SummaryZolon Tech Inc. is seeking a highly skilled FPGA Design and Verification Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and verifying Field Programmable Gate Arrays (FPGA) development.Key ResponsibilitiesDesign and Development: Develops and designs FPGA development, including...

  • Insurance Service Representative

    5 days ago

    Orlando, Florida, United States Goosehead Insurance Agency Full time

    About Goosehead Insurance AgencyWe are a leading insurance agency that has been disrupting the industry since 2003. Our mission is to provide our clients with the power of choice, utilizing a smarter marketing approach, and delivering world-class service.Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Licensed...

  • Licensed Insurance Agent

    5 days ago

    Orlando, Florida, United States Goosehead Insurance Agency Full time

    About Goosehead Insurance AgencyWe are a leading insurance agency that has been disrupting the industry since 2003. Our mission is to provide our clients with the power of choice, utilizing a smarter marketing approach, and delivering world-class service.Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Licensed...

  • Insurance Sales Consultant

    2 weeks ago

    Orlando, Florida, United States Edgar Segui Insurance Agency Full time

    Job OverviewWe are looking for a motivated and enthusiastic individual with a strong sales aptitude to join our team as a Licensed Insurance Sales Representative. In this role, you will contribute to the growth of our agency by providing essential insurance products that ensure our clients' security and peace of mind.Key Responsibilities:Achieve new business...

  • Entry Level Insurance Sales

    3 months ago

    Orlando, Florida, United States Allstate Insurance Company Full time

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...

  • Insurance Product Analyst

    1 week ago

    Orlando, Florida, United States Frontline Insurance Full time

    Job OverviewPosition Title: Product Analyst – Innovate and Enhance Insurance SolutionsAbout Frontline Insurance:At Frontline Insurance, we prioritize our core values of Integrity, Patriotism, Family, and Creativity. We cultivate a collaborative environment that encourages growth and allows each team member to contribute meaningfully to our mission of...

  • Insurance Sales Representative

    3 months ago

    Orlando, United States RANDY HERNANDEZ INSURANCE AGENCY LL Full time

    Job DescriptionJob DescriptionWe are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in peoples lives. As a Licensed Insurance Sales Representative you will be part of a team that is helping to grow the revenue of the office by offering products that people need for their security and peace of mind. Our newest...

  • Insurance Sales Representative

    1 month ago

    Orlando, United States Salmon Insurance Agency - Allstate Full time

    Job DescriptionJob DescriptionWe are seeking a passionate, self-driven, natural born sales person with a desire to make a difference in peoples lives. As our newest insurance sales representative you will sell, market, and service our insurance products to existing clients and new customers. As a full-time sales representative you will help individuals,...

  • Insurance Sales Consultant

    2 weeks ago

    Orlando, Florida, United States Edgar Segui Insurance Agency Full time

    Job OverviewWe are looking for a motivated and enthusiastic individual with a passion for sales and a commitment to enhancing the lives of our clients. As a Licensed Insurance Sales Representative at Edgar Segui Insurance Agency, you will play a crucial role in driving the growth of our agency by providing essential insurance products that offer security and...