ARK Solutions, Inc. | Technical Specialist | raleigh, nc
7 days ago
Technical Specialist (ServiceNow)
Job Description
You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various services. As a technology analyst, you'll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.
- Duties and Responsibilities:Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
- Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
- Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
- Help with system upgrades, maintenance, and enhancements to ensure platform stability.
- Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
- Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
- Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.
- Typical QualificationsEducation and Experience:
- Bachelor's degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.
- Preferred Qualifications:1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
- Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
- Relevant ServiceNow certifications (CIS, CAD) are a plus.
- Knowledge, Skills & Abilities:Basic understanding of ServiceNow or similar enterprise systems.
- Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
- Strong communication skills with the ability to translate technical issues into user-friendly solutions.
- Collaborative work style, eager to work with both technical and business teams.
- Problem-solving mindset with a customer-first approach.
- Desire to grow your career in IT service management and platform administration.
-
raleigh, United States ARK Solutions, Inc. Full timeTechnical Specialist (ServiceNow)Job DescriptionYou will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various services. As a technology analyst, you'll collaborate with technical teams and business users, hands on to configure, maintain, and...
-
raleigh, United States ARK Solutions, Inc. Full timePosition : SharePoint Business Analyst 12+ months ContractRaleigh, NC (Fully Remote role) Description:Seeking a SharePoint Product Specialist (SharePoint Business Analyst/Quality Assurance) for the Engineering Content Management group who will be responsible for managing and designing SharePoint and web-based business solutions and related materials. This...
-
raleigh, United States ARK Solutions, Inc. Full timePosition : SharePoint Business Analyst 12+ months ContractRaleigh, NC (Fully Remote role) Description:Seeking a SharePoint Product Specialist (SharePoint Business Analyst/Quality Assurance) for the Engineering Content Management group who will be responsible for managing and designing SharePoint and web-based business solutions and related materials. This...
-
raleigh, United States Swift Strategic Solutions Inc Full timeA Public Sector client of ours is looking for a AASHTOWare Project Technical Specialist to work on their ongoing project in the Raleigh, NC office.Below are the additional details of this role: Required Skills:Understand AASHTOWare project (AWP) out of the box tools & processesKnowledge of SQL,C#, .NET, python, powershell, command line and other standard...
-
raleigh, United States Source One Technical Solutions Full timeSource One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in, Raleigh, NC This is a (Hybrid) roleJob Title: Principal Process Engineer Location: Raleigh, NC Pay Rate: $58.00/hr (W-2)Duration: 12 months, with likely extension 40...
-
raleigh, United States Source One Technical Solutions Full timeSource One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in, Raleigh, NC This is a (Hybrid) roleJob Title: Principal Process Engineer Location: Raleigh, NC Pay Rate: $58.00/hr (W-2)Duration: 12 months, with likely extension 40...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is seeking a SharePoint Technical Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC. * This position is remote Responsibilities:Design and implement SharePoint and web-based solutions that enhance critical Preconstruction processes within the Transportation Life Cycle. Translating requirements into...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc is in immediate need of a Training and Support Specialist for a long-term contract opportunity for one of our direct clients in Raleigh, NC.*This is a hybrid work model- the candidate will need to be onsite 8 days per monthResponsibilities:Create in-person and online training content to support organizational initiatives and business...
-
Raleigh, North Carolina, United States Focused HR Solutions Full timeAbout the OpportunityWe are seeking a skilled Technical Quality Assurance Specialist to join our team at Focused HR Solutions in Raleigh, NC.This is a 12+ month contract position with the option of extension. As a Technical Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our software products.
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is seeking a SharePoint Operations Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.* Position is hybrid; may require up to 1-2 days per month onsiteResponsibilities:Operations, access and troubleshooting of SharePoint and web-based business solutions, will also be responsible for security group...
-
raleigh, United States Swift Strategic Solutions Inc Full timeA Public Sector client of ours is looking for a Senior Software Developer (AASHTOWare) to work on their ongoing project in the Raleigh, NC office.Below are the additional details of this role: Required Skills:Demonstrated ability to perform a wide range of programming and analysis work and to work independentlyExperience using SQL,C#, .NET, python,...
-
raleigh, United States InfoStride Full timeI hope you are doing well!!This is Nikita Pathak from Infostride Inc., AWP Technical Specialist with one of our direct clients. if interested, please share your resume with nikita.pathak@infostride.com Job Title: Technical Specialist/ AASHTOWareJob ID: 744826Location:1020 Birch Ridge Drive, Raleigh, NC 27610 : Fully RemoteContractDescription:Technical...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc is in need of a ServiceNow Technology Analyst for a contract-to-hire opportunity for one of our direct clients in the Raleigh, NC area.*This position is hybrid, 3 days per week will be onsite.Responsibilities:Play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc is in need of a ServiceNow Technology Analyst for a contract-to-hire opportunity for one of our direct clients in the Raleigh, NC area.*This position is hybrid, 3 days per week will be onsite.Responsibilities:Play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is currently seeking a ServiceNow Developer to fill a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This role is mostly remote; however, the selected candidate must come onsite for meetings. Our client is seeking an experienced and highly motivated ServiceNow Developer to join their dynamic team. The ideal...
-
raleigh, United States DataStaff, Inc. Full timeDataStaff, Inc. is currently seeking a ServiceNow Developer to fill a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This role is mostly remote; however, the selected candidate must come onsite for meetings. Our client is seeking an experienced and highly motivated ServiceNow Developer to join their dynamic team. The ideal...
-
Raleigh, United States My3Tech Full timeHello Associates, *** Greetings from My3tech *** Job:NCDHHS - Technical Specialist - Senior - High (720924) Location : 820 S. Boylan Street, Raleigh, NC 27603 Client : State of NC NC DHHS/NC Medicaid is seeking a Senior Tableau Specialist in combination with strong Cognos experience to support interactive reporting and dashboard creation related to program...
-
raleigh, United States Brooksource Full timeTechnical SpecialistLocation: Hybrid in Raleigh, NC 6-month contract with potential for extensionW-2 only (cannot accommodate Corp-to-Corp or 1099) Brooksource is searching for a Technical Specialist to join our state government agency that manages IT services and infrastructure client in Raleigh, NC. The contractor will develop and oversee policies to...
-
raleigh, United States Swift Strategic Solutions Inc Full timeA Public Sector client of ours is looking for a AASHTOWare Project Business Systems Analyst to work on their ongoing project in the Raleigh, NC office.Below are the additional details of this role: Required Skills:Experience with AASHTOWare Project (AWP) software, especially Preconstruction, Civil Rights & Labor Data Analytics modulesGeneral knowledge of...
-
SRI Tech Solutions Inc. | NOC/SOC
20 hours ago
raleigh, United States SRI Tech Solutions Inc. Full timeNOC/SOC & Splunk Engineer RequirementsLocation : Raleigh, NC ( 100% Onsite )Contract Experience working within federal environments such as FedRAMP and DoD IL5Experience in operational roles within Network Operations Center (NOC) or a Security Operations Center (SOC)Experience with Splunk deployment, configuration, operations, and troubleshooting...
