DataStaff, Inc. | ServiceNow Technology Analyst | raleigh, nc

5 days ago

raleigh, United States DataStaff, Inc. Full time

DataStaff, Inc is in need of a ServiceNow Technology Analyst for a contract-to-hire opportunity for one of our direct clients in the Raleigh, NC area.


*This position is hybrid, 3 days per week will be onsite.


Responsibilities:

  • Play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services.
  • Collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.
  • Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
  • Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
  • Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
  • Help with system upgrades, maintenance, and enhancements to ensure platform stability.
  • Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
  • Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
  • Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.


Knowledge, Skills & Abilities:

  • Basic understanding of ServiceNow or similar enterprise systems.
  • Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
  • Strong communication skills with the ability to translate technical issues into user-friendly solutions.
  • Collaborative work style, eager to work with both technical and business teams.
  • Problem-solving mindset with a customer-first approach.
  • Desire to grow your career in IT service management and platform administration.


Required Skills:

  • Bachelor’s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.
  • 2 Years - Hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
  • 2 Years - Familiarity with JavaScript, HTML, CSS, and SQL
  • 2 Years - Experience gathering business requirements, troubleshoot issues, and provide solutions.
  • 2 Years - Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
  • 2 Years - Experience with system upgrades, maintenance, and enhancements to ensure platform stability.


Desired Skills:

  • Relevant ServiceNow certifications (CIS, CAD) are a plus


This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

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