Technical Support Engineer
2 days ago
Responsibilities:
- Monitor and reduce damage to data center hardware parts.
- Assist site leadership in implementing damage reduction strategies through process checks for handling, packaging, and storage.
- Execute the damaged parts process, ensuring proper verification and quarantine of damaged items.
- Support key field campaigns and failure investigations.
Daily Tasks:
- Conduct damage inspections and repairs on critical parts.
- Perform quick testing on approximately 100 Printed Circuit Board Assemblies (PCBA) weekly.
- Verify damage claims for up to 100 parts each week.
- Repair damaged components, including cleaning thermal paste and straightening connectors.
- Audit handling, ESD processes, and packaging at various touchpoints in the Data Center.
Qualifications:
Mandatory:
- Bachelor’s Degree or equivalent experience in a technical field.
- 3+ years of experience in a technical role.
- Knowledge of electronic parts used in Data Center hardware (e.g., motherboards, DIMMs, hard drives).
- Ability to conduct first-level failure analysis of electronic components.
- Familiarity with inspection equipment (e.g., stereo microscopes).
- Proficiency in PC data recording and reporting.
- Strong communication skills and ability to influence others.
- Physical capability to handle medium to heavy materials.
Desired:
- Experience in quality assurance within the electronics industry.
- Background in troubleshooting and repairing server/storage/networking products.
- Familiarity with spreadsheets and databases
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