Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary:
Synergis is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring the reliability and maintenance of cutting-edge Data Center hardware. This includes inspection, testing, and repair of critical components to minimize damage and its impact on Data Center hardware.
Key Responsibilities:
- Perform special damage inspections and repairs of critical parts
- Perform printed circuit board assembly (PCBA) quick testing for re-inventory boards
- Perform damage verification inspections for parts reported damaged by other onsite personnel
- Repair of damaged parts
- Cleaning of thermal paste for CPUs
- Straightening bent connectors
- Replace missing parts - CPU carrier frames, dust covers, etc.
- Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Requirements:
- Bachelor's degree or equivalent experience in a technical field
- 3+ years' experience in a technical field
- General knowledge of electronic parts and components used in Data Center hardware
- 1st level failure analysis (FA) ability for electronic parts
- Familiarity with typical mechanical defects of electronic components and hardware
- Ability to sit for extended periods doing detailed inspections of electronic parts and components
- Familiarity with simple inspection equipment such as stereo microscopes and ring lights
- Ability to use a PC to record/report data
- Ability to write process instructions/SOPs
- People skills to work with and influence others
- Strength: Medium to heavy materials handling required (e.g. lifting, pushing/pulling, etc.)
Preferred Qualifications:
- Quality assurance background in the electronics industry
- Background in troubleshooting/repair of server/storage and networking products
- Knowledge of spreadsheets and databases
Benefits:
Synergis offers a competitive hourly pay rate range of $30.55 to $38.71, dependent on factors including but not limited to client requirements, experience, statutory considerations, and location. Benefits available to full-time employees include medical, dental, vision, disability, life insurance, 401k, and commuter benefits.
Equal Opportunity Employer:
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
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