Chief Operating Officer
2 weeks ago
Job Title: Chief Operating Officer
Location: Arizona (onsite)
Job-Type: Permanent
Salary Range: $200K – 250K
Referral Fee: $4,000
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
Position Overview:
The Chief Operations Officer (COO) will be responsible for driving strategy and leading operations for a fast-growing company in a dynamic industry. In this role, you will have a particular focus on enhancing and optimizing call center operations, lead and client journeys, processes, and conversion strategies, etc. The ideal candidate will have deep expertise in UCaaS. You will focus on improving strategic operational performance, process improvement, and managing business process outsourcing (BPO) relationships. This role requires a visionary leader who can transform our operations to maximize efficiency, customer satisfaction, and profitability.
- Duties & Responsibilities:
- Call Center leadership – develop and implement strategies to optimize operations and efficiency for all inbound and outbound activities.
- Client Journey Optimization – design and implement strategies that will optimize all facets – lead generation to conversion, client satisfaction, collaboration across internal channels (marketing, sales, customer service, QA, analytics, etc.) to maximize conversion rates.
- Design and implement omnichannel solutions.
- Manage and optimize BPO and Partner relationships. Ensure quality delivery, negotiate contracts, set and manage expectations, and monitor SLAs to drive results.
- Leadership and Team Development.
- Required Experience & Skills:
- 10+ years Call Center Operations leadership experience.
- Proven experience implementing and managing UCaaS.
- Experience managing partner/BPO relationships.
- Experience designing and implementing successful client journey solutions.
- Strong understanding and experience with omnichannel solutions.
- Experience utilizing AI to ingest and analyze data to make better informed decisions.
- Bachelor's degree (business administration, operations, or related field).
- Nice to Have Experience:
- MBA or similar advanced degree
-
Chief Financial Officer
2 weeks ago
Phoenix, Arizona, United States Chief Financial Officer Full timeJob OverviewWe are seeking a highly skilled and experienced Chief Financial Officer to join our team. The successful candidate will be responsible for leading our financial planning and analysis, ensuring the integrity of our financial data, and providing strategic guidance to the organization.Key ResponsibilitiesDevelop and implement financial planning and...
-
Chief Operating Officer
2 weeks ago
Phoenix, Arizona, United States HiIIhouse Investment Full timeAbout Hillhouse InvestmentHillhouse Investment is a long-term investor based in Los Angeles, focused on partnering with quality business leaders to help them grow their organizations globally.The firm manages capital on behalf of global institutions such as non-profit foundations, endowments, and pensions.Job SummaryThis is a full-time on-site role for a...
-
Chief Operating Officer
2 weeks ago
Phoenix, Arizona, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: RemoteJob-Type: Full-timeSalary Range: $200,000 - $250,000Referral Fee: $4,000Employment Eligibility: Gravity IT Resources cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.Position Overview:The Chief Operating Officer will be...
-
Chief Operating Officer
3 weeks ago
Phoenix, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: Arizona (onsite)Job-Type: PermanentSalary Range: $200K – 250KReferral Fee: $4,000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp”...
-
Chief Operating Officer
2 weeks ago
Phoenix, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: Arizona (onsite)Job-Type: PermanentSalary Range: $200K – 250KReferral Fee: $4,000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp”...
-
Chief Operating Officer
2 months ago
Phoenix, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: Arizona (onsite)Job-Type: PermanentSalary Range: $200K – 250KReferral Fee: $4,000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp”...
-
Chief Operating Officer
3 weeks ago
Phoenix, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: Arizona (onsite)Job-Type: PermanentSalary Range: $200K – 250KReferral Fee: $4,000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp”...
-
Chief Probation Officer
3 days ago
Phoenix, Arizona, United States US District Court Full timeJob OverviewThe U.S. District Court is seeking a highly qualified Chief U.S. Probation Officer to lead the federal probation office in the district. This executive-level position reports directly to the Chief Judge and requires a strong leader with excellent interpersonal skills and a proven track record of managing complex operations.
-
Chief Operating Officer
5 days ago
Phoenix, Arizona, United States Gravity IT Resources Full timeJob Title: Chief Operating OfficerLocation: RemoteJob-Type: Full-timeSalary Range: $200K – 250KReferral Fee: $4,000Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).Position...
-
Chief Operating Officer
5 days ago
Phoenix, Arizona, United States Mountain Management Group Full timeChief Operating Officer Job DescriptionThe Chief Operating Officer (COO) plays a pivotal role in the success of Mountain Management Group's hospital operations. Reporting directly to the CEO, the COO is responsible for overseeing the day-to-day activities of the hospital, including revenue growth, expense management, and financial goal achievement.Key...
-
Chief Executive Officer
2 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeChief Executive OfficerArizona Central Credit Union is seeking a visionary leader to drive the organization's growth and success. As the Chief Executive Officer, you will be responsible for leading the Senior Management Team in achieving the Credit Union's strategic objectives while maintaining its financial health and stability.Key Responsibilities:Direct...
-
Chief Financial Officer
2 weeks ago
Phoenix, Arizona, United States Goodwill of Central and Northern Arizona Full timeJob Title: Chief Financial OfficerGoodwill of Central and Northern Arizona is seeking a highly experienced Chief Financial Officer to lead its financial operations and drive strategic growth.Key Responsibilities:Develop and implement financial strategies to achieve organizational goalsLead the financial planning and analysis team to provide accurate and...
-
Chief Medical Officer
2 weeks ago
Phoenix, Arizona, United States The National Coalition of Healthcare Recruiters Full timeChief Medical Officer Job DescriptionThe National Coalition of Healthcare Recruiters is seeking a highly qualified Chief Medical Officer to lead our medical team in Phoenix, AZ.Key Responsibilities:Develop and implement clinical policies and procedures to ensure high-quality patient care.Supervise and oversee the medical staff, including physicians and other...
-
Chief Executive Officer
4 weeks ago
Phoenix, Arizona, United States Other Executive Full timeChief Nursing Officer Job DescriptionAt Abrazo Central Campus, we are seeking a highly skilled and experienced Chief Nursing Officer to join our team. As a key member of our leadership team, you will be responsible for providing strategic leadership and direction to our nursing staff, ensuring the delivery of high-quality patient care and promoting a culture...
-
Chief Probation Officer
4 weeks ago
Phoenix, Arizona, United States US District Court Full timeJob Title: Chief Probation OfficerJoin the U.S. District Court as a Chief Probation Officer and lead the administration and management of the federal probation office in the district. As a key member of the court team, you will be responsible for overseeing the supervision of approximately 6,700 persons on post-conviction supervision and 2,364 persons on...
-
Chief Financial Officer
1 month ago
Phoenix, Arizona, United States The Academies of Math and Science Full timeChief Financial Officer Job DescriptionWe are seeking a highly skilled and experienced Chief Financial Officer to join our team at The Academies of Math and Science. As a key member of our leadership team, you will be responsible for leading our financial operations and providing strategic financial guidance to support our growth and expansion.Key...
-
Chief Executive Officer
1 month ago
Phoenix, Arizona, United States SCA Health Full timeJob Title: Chief Executive OfficerSCA Health is seeking a highly skilled and experienced Chief Executive Officer to lead our team at one of our facilities. As a key member of our leadership team, you will be responsible for executing our growth strategy, managing the facility's P&L, and driving clinical quality and patient safety initiatives.Key...
-
Chief Executive Officer
3 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeChief Executive OfficerArizona Central Credit Union is seeking a visionary leader to drive the organization's growth and success. As the Chief Executive Officer, you will be responsible for overseeing the overall operations of the institution, ensuring the financial health and stability of the Credit Union, and representing the organization within the...
-
Chief Operating Officer
2 weeks ago
Phoenix, United States Mountain Management Group Full timeThe Chief Operating Officer (COO) reports to the Chief Executive Officer and is responsible for the hospital's day-to-day activities, including revenue and sales growth; expense, cost, and margin-control; and monthly, quarterly, and annual financial goal management. The responsibilities of the COO include, but are not limited to:Overseeing day to day...
-
Chief Financial Officer
1 month ago
Phoenix, Arizona, United States Strivector Full timeStrivector Corp: A National Staffing and Recruiting AgencyWe are a preferred partner for several Fortune 500 companies nationwide, with a strong reputation for excellence in the financial services industry.Job Title: Chief Financial OfficerWe are seeking a highly experienced and skilled Chief Financial Officer to join our team at Strivector Corp. As a key...