Compliance & Consulting Manager (US Records & Information Management). Assistant Director

4 days ago

Palo Alto, United States Ernst and Young Full time

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Our business is highly regulated and EY is a complex, matrixed organization. Managing risk is of paramount importance to our brand and reputation, and the US RIM team works side-by-side with the business to do this. Our aim is to enable responsible growth and that means working with the business to identify, monitor and manage risk, and consult and advise on matters related to Records Management and Information Governance. Through oversight of key risk issues and processes such as legal and regulatory compliance, we help maximize public trust and ensure EY and our clients are operating responsibly.

About the job

This opportunity is an ideal role for an individual who wants to directly contribute to EY’s US organization. The Records & Information Management (RIM) subfunction has oversight for a RIM framework that is established in line with the needs of the business to control and govern the lifecycle of records and information at the US level, supporting immediate and future regulatory, legal, risk and operational requirements. It helps the business mitigate risks and costs, demonstrate compliance, defend against claims, and improve operations and productivity.

Your key responsibilities

Responsible for supporting all aspects of the Records and Information Management (RIM) US program and achieving key performance indicators (KPIs). Focusing on risk and compliance, you will leverage knowledge and industry expertise to support the global retention schedule, adhere to compliance standards and develop processes for the governance and lifecycle management of EY’s US records and information. You will lead, manage and participate on projects. You will consult and collaborate effectively with key internal and external RIM stakeholders (e.g., Services Lines, Functions, EY Technology, Legal, Data Protection, Acquisitions, members of the Region RIM Liaison network, industry vendors) to drive the design and implementation of solutions across the US business.

Skills and attributes for success
  1. Interest in enhancing EY’s ability to manage the lifecycle of records and information
  2. Interest in working with a diverse team within the Americas and the globe (Global RIM) to deploy programs and share knowledge
  3. Interest in strengthening EY leaders’ capabilities and knowledge in how to manage records and information throughout their lifecycle
  4. Excellent relationship-building and interpersonal skills, with a proven inclusive and flexible approach
  5. Effective communicator with good written and oral presentation skills
  6. Ability to formulate recommendations to solve RIM business issues
  7. Proven project management skills and experience of delivering projects in a matrixed organization
  8. Ability to persuade, influence, negotiate and gain leadership buy-in for proposed change initiatives
To qualify for the role you must have
  1. University graduate; records and information lifecycle / management experience
  2. Certified Records Manager (CRM) or Information Governance Professional (IGP) certification or willingness to obtain certification within the first 2 years
  3. Familiarity with relevant external standards
  4. Advanced MS office knowledge (Word, Excel, PowerPoint) and fundamental RIM technologies
  5. Excellent technical acumen and ability to use relevant tools that support EY’s records and information management
  6. Familiarity with key RIM regulations, legislations, industry resources and standards, both in the professional services industry and other key corporate business functions (i.e., human resources, finance); RIM lifecycle requirements and techniques
  7. Prior experience in creating and delivering communications
  8. Experience leading multiple projects and virtual, multidisciplinary, cross-functional teams
  9. Ability to apply analytical and problem-solving skills to solve problems by gathering data from various sources; evaluate alternatives from multiple stakeholder perspectives and understanding impact on business when addressing / resolving issues
Ideally, you’ll also have
  1. Paralegal experience, particularly in litigation
  2. Risk management, legal, policy, or IT lifecycle experience
  3. Certifications such as Information Governance Professional (IGP), Project Management Professional (PMP), or Information Privacy Professional (IPP) or willingness to obtain
  4. Ability to influence others without authority
  5. Ability to train and coach senior leaders so that their knowledge and skill sets are enhanced
  6. Ability to operate and flex in an ambiguous and changing environment to respond to emerging priorities
  7. Experience of working to deadlines and delivering high-quality outputs
  8. Knowledge of budgets and managing expenditures / resources in order to operate within approved budget guidelines
  9. Ability and willingness to periodically work flexibly e.g., participating in calls outside of standard office hours (early morning/late night) to support our global organization
  10. Willingness to travel domestically, as needed
What we look for

We’re looking for an experienced, high energy individual who embraces change and innovation in order to ensure that we can continue to deliver world-class RM initiatives in an ever-changing environment.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Join us in building a better working world.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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