Insight Global | Entry Level IT Technician

3 weeks ago


oklahoma city, United States Insight Global Full time

A client of Insight Global is looking for an entry level IT technician to support their team on-site in Oklahoma City, OK. In search of someone who is new in the IT field and simply looking for an opportunity to get their foot in the door with a large IT company in a role that will further train them up in the IT Technician field. This person must be eager and passionate about IT and willing to work 100% on-site in Oklahoma City, OK. This is a full time opportunity that offers training and upward mobility in the IT field.



Day to Day:

This person will be responsible for the collection of incident information through customer conversation, and self-service support tools. They will tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience. They will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. They must communicate promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. They will execute against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases and alerts management to recurring problems and patterns of problems.


If you feel that you are a good fit, please apply



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