Operations Manager
4 weeks ago
Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.
We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team.
Service Manager/Operations Overview
Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members’ current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.
Responsibilities
1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.
2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications
3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.
4. Oversees branch office functions including phone service standards, clerical services, and collections.
5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.
6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.
7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint
8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.
9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.
10. Prepares regional and corporate reports.
11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.
Competencies
- Customer Focus/Sales Growth
- Results Orientation/Sense of Urgency
- Change Mastery
- Integrity/Values
- Problem Solving and Decision Making
Education and Experience Requirements
• Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.
• Minimum of 6 years related experience required.
• Minimum of three 3 year management experience required.
• Demonstrated knowledge of the organization, products, and/or services required.
• Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.
• Certificates, licenses, and registrations as required by federal and state law.
Knowledge, Skills, and Abilities
• Knowledge of general business operations, principles, concepts, and best practices
• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss
• Leadership and management skills, including staffing, delegation, coaching, and performance management
• Assertiveness, sales, and influencing skills
• Project and process management skills
• Organizational and time management
• Written and verbal communication skills, including public speaking and presentations
• Knowledge and skill to summarize and interpret data and draw conclusions
• Attention to detail and analytical skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to operate a motor vehicle on company business
• Ability to travel overnight on company business as needed
-
Clinical Operations Manager
3 weeks ago
Wheat Ridge, Colorado, United States Intermountain Health Full timeJob Summary: We are seeking a highly skilled Clinical Operations Manager to lead our ambulatory care operations. This individual will be responsible for providing effective leadership and accountability for excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance, and financial management.Key...
-
Support Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Five Below Full timeJob SummaryAs a Support Operations Manager at Five Below, you will play a critical role in ensuring the success of our stores by leading and developing a high-performing team. You will be responsible for driving sales growth, controlling expenses, and maintaining a positive customer experience.Key ResponsibilitiesLead and develop a team of store associates...
-
Funeral Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Catholic Funeral & Cemetery Services Full timeJob SummaryWe are seeking a highly skilled and experienced Funeral Operations Manager to oversee the Funeral Director Team and Decedent Care Team. The successful candidate will be responsible for ensuring the smooth operation of funeral services, ceremonies, and case management.Key ResponsibilitiesOversee scheduling of at-need funeral and committal...
-
Support Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Five Below Full timeJob Title: Support LeadAt Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead, you'll play a key role in ensuring our stores deliver exceptional customer service and operational excellence.Responsibilities:Train and develop store associates to provide a fast, friendly, and personalized shopping experience...
-
Support Operations Manager
3 weeks ago
Wheat Ridge, Colorado, United States Five Below Full timeAt Five Below, we're on a mission to create an amazing experience for our customers. As a Support Operations Manager, you'll play a key role in ensuring that our stores are running smoothly and that our customers receive the best possible service. Develop and implement strategies to improve customer satisfaction and loyalty.Oversee the daily activities of...
-
Restaurant Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Wingstop - FWS Full timeJob SummaryThe General Manager at Wingstop - FWS is responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of house team. The ideal candidate has demonstrated restaurant leadership experience and a passion for growing the business and developing their team.Key...
-
Support Operations Manager
3 weeks ago
Wheat Ridge, Colorado, United States Five Below Full timeAt Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead, you'll play a key role in ensuring that our crew members are wowing our customers through personal contact and providing excellent customer service.Key Responsibilities:Train crew members on the B.E.S.T. customer service experience to ensure a fast,...
-
Retail Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States HomeGoods Full timeJob SummaryWe are seeking a highly organized and detail-oriented Retail Operations Manager to join our team at HomeGoods. As a key member of our operations team, you will be responsible for ensuring the efficient processing of merchandise onto the sales floor, maintaining a clean and organized store, and providing exceptional customer service.Key...
-
Restaurant Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Wingstop - FWS Full timeJob Title: General ManagerWingstop - FWS is seeking an experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of house team.Key Responsibilities:Recruit, select, orient, train,...
-
Dental Practice Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Private Dental Office Full timeWe are seeking an experienced Office Manager to lead our private dental practice to success. Our ideal candidate is passionate about customer service, has strong leadership skills, and is client-focused. The successful candidate will be responsible for managing our office operations, ensuring a stress-free experience for all patients, and maintaining a high...
-
Store Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesOpens and closes the store in the absence of store management, including all...
-
Dental Practice Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Private Dental Office Full timeKey Responsibilities:As an experienced Office Manager, you will lead our private dental practice to success by overseeing daily operations, managing staff, and ensuring seamless patient care. Your expertise in insurance and treatment planning will be invaluable in driving our practice forward. Benefits:Competitive medical, dental, vision, and life insurance...
-
Kitchen Operations Manager
2 months ago
Wheat Ridge, Colorado, United States Hacienda Colorado Full timeAbout the RoleWe are seeking a skilled and motivated Line Cook to join our culinary team at Hacienda Colorado. As a key member of our kitchen staff, you will play a vital role in delivering exceptional dining experiences to our guests.Key ResponsibilitiesFood Preparation: Prepare and cook food items according to recipes and quality standards, ensuring...
-
Financial Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States Flow Control Group Full timeFlow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process, and industrial automation sectors with 160 locations throughout North America.As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 70 brand companies, and close to 1,700...
-
Dental Office Operations Manager
3 weeks ago
Wheat Ridge, Colorado, United States Private Dental Office Full timeJob Summary:We are seeking a highly skilled and experienced Office Manager to lead our private dental practice to success. The ideal candidate will have a passion for customer service, strong leadership skills, and a client-focused approach.Key Responsibilities:Oversee the day-to-day operations of the office, ensuring a stress-free experience for all...
-
Tax Office Operations Manager
4 weeks ago
Wheat Ridge, Colorado, United States H&R Block Full timeAbout the RoleWe are seeking a highly motivated and organized Associate Team Leader to support our tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of our office, providing exceptional client service, and leading a team of tax professionals.Key ResponsibilitiesSupport the Multi-Unit...
-
Retail Operations Manager
3 weeks ago
Wheat Ridge, Colorado, United States HomeGoods Full timeKey Responsibilities: Orchestrate truck delivery and prioritize the processing of merchandise onto the sales floor. Train and mentor Associates on established merchandising and processing principles. Ensure merchandise is properly tagged, hung, secured, and coded per company guidelines. Monitor and measure productivity of team members to optimize performance...
-
Operations Leadership Trainee
4 weeks ago
Wheat Ridge, Colorado, United States Apptness Full timeJob Summary:The Operations Leadership Trainee role is an entry-level position that prepares employees for future supervisory responsibilities. As a trainee, you will perform work as directed, complete basic operations and management skills training, and learn about key aspects of the business, including building customer loyalty through exceptional...
-
Operations Leadership Trainee
4 weeks ago
Wheat Ridge, Colorado, United States Apptness Full timeJob Summary:The Operations Leadership Trainee role is an entry-level position that prepares employees for future supervisory responsibilities. As a trainee, you will perform work as directed, complete basic operations and management skills training, and learn about key aspects of the business, including building customer loyalty through exceptional...
-
Operations Leadership Trainee
4 weeks ago
Wheat Ridge, Colorado, United States Apptness Full timeJob Summary:The Shift Supervisor Trainee role is an entry-level position that prepares employees for future supervisory responsibilities. As a Shift Supervisor Trainee, you will perform work as directed, complete basic operations and management skills training, and learn about key aspects of the business and CVS/pharmacy culture.Key Responsibilities:Perform...