Dispatcher/Customer Service Representative

1 month ago

deerfield beach, United States Vaco Full time

Vaco is hiring an on-site Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. Primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.
Responsibilities include, but are not limited to:
  • Successfully complete training in concrete manufacturing and customer service (provided).
  • Comply with all company's Safety Policies, attend department and site safety meetings, participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.)
  • Responsible for order taking, scheduling, dispatching and customer relations.
  • Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
  • Monitor external factors such as weather and traffic to ensure optimized routing of resources.
  • Resolve transportation conflicts and handle unusual and difficult customer complaints.
  • Provide customer support to ensure maximum satisfaction.
  • Employ problem solving techniques to resolve complex issues.
  • Develop professional criteria of when to engage other parties.
  • Have positive attitude and strong communication skills with customers and other departments.
  • Able to successfully handle +100 calls in a shift.
  • Able to work in a team setting and achieve team and company goals.
  • Able to multi-task and complete daily workload in a timely fashion.
  • Maintain good working relationships with coworkers and outside agencies' personnel.
  • Works safely with a sense of urgency.
  • Other duties as required.
Qualifications:
  • Must have Associate's degree or concrete dispatch experience. Bachelor's degree is preferred.
  • Safety focused and able to participate in a safety-centered work culture.
  • Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
  • Excellent communication skills with professional decorum over the phone, as well as written.
  • Embracement and enhancement of performance-based Safety Culture
  • Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
  • Problem Solving, Decision-Making, and Critical-Thinking skills.
  • Attention to detail, ability to stay organized and work independently.
  • Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
  • Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
  • Must be able to speak, read and write English. Bilingual on Spanish is a plus.
Desired Skills and Experience
dispatch/customer service experience required

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