Laboratory Support Specialist

3 weeks ago


north chicago, United States Planet Pharma Full time

Top skills requirements

1- Can manage up to 50+ work orders at a time, so needs to be very organized, and be able to mutli-task and be proactive

2- Great communication skills

3- Self sufficient- be able to prioritize

4- Capable of independently developing creative solutions in a fast-paced environment.

5- Self-motivated and positive attitude with a great desire to contribute to our success.


The Laboratory Services Technician will develop and administer various laboratory equipment support functions throughout R&D sites. This position involves serving as liaison among internal personnel as well as external organizations, to aid in equipment selection, purchasing (equipment and services), onboarding, calibration/service/repair, and decommissioning. These functions will be executed with consideration for laboratory needs, as well as quality and cost effectiveness of internal and external service providers.

Responsibilities :


• Interface with vendors, OEM, and internal service organizations to address laboratory equipment service needs.

• Assist R&D personnel with selection and purchase of laboratory equipment and services.

• Provide administrative support throughout equipment lifecycle (onboarding, maintenance/repair, decommissioning).

• Serve as liaison to on-site vendor service personnel.

• Receive incoming work request and generate work orders on demand.

• Process work orders and contracts within IBM Maximo system to ensure equipment status, service activities, and all cost of ownership expenses are properly documented.

• Maintain equipment warranty and service contract data within Maximo system and Access database.

• Process service contract renewals, including review of equipment reliability histories, determination of insourcing potential, and overall assessment of cost benefits.

• Work with department leadership to develop and refine processes in support of department functions.


Qualifications :


• College Degree or equivalent experience. A technical degree (Engineering or Science) is preferred.

• Knowledge of basic regulatory requirements, laboratory safety, and GxP.

• At least 2+ years of experience with a variety of laboratory equipment, either having served as a lab analyst, lab equipment service provider, or both.

• Effective written and oral communication skills capable of accommodating a diverse audience.

• Proficient in data entry, analysis, and presentation, particularly within Maximo, Cognos, and SAP environments.

• Attention to detail, strong organization and planning skills.

• Capable of independently developing creative solutions in a fast-paced environment.

• Self-motivated and positive attitude with a great desire to contribute to our success.



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