TransPerfect | Senior Project Manager

3 weeks ago

denver, United States TransPerfect Full time

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you

So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

That’s enough about us – what about you?


We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.

If this sounds like you, we would love to hear from you We have 90 offices worldwide but this particular opportunity is based in our midtown Manhattan office. We offer career development and an attractive bonus plan and social events are organized frequently.

Full details on the role are below:

Position Summary: The position of Project Manager is a key player at TransPerfect Translations. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. The Project Manager is responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability.

Description:

  • Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed
  • Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly
  • Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
  • Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability
  • Use appropriate reference materials/glossaries as needed to maximize consistency and quality
  • Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise
  • Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
  • Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out
  • Return completed project to Account Executive on time or early
  • Bill projects completely and accurately within 24 hours of project completion, complying
  • Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases
  • Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
  • Based on management approval, be involved with training of new employees/Account Executives, as needed
  • Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty
  • Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders
  • Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement
  • Perform other special projects or duties when required


Required Skills:

  • Excellent written and verbal English communication skills
  • Minimum Bachelor's degree or equivalent
  • 2-3 years of Project Management experience
  • Ability to effectively multitask in order to simultaneously execute multiple projects
  • Exceptional problem solving/critical thinking skills
  • Ability to maintain professionalism in all situations, especially under tight deadlines
  • Satisfactory results on company tests


Valued but not required skills and experience:

  • Prior translation industry experience
  • Fluency in a foreign language

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