Omni Austin Hotel Downtown | Convention Services Manager | austin, tx
1 month ago
Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager to join our team. As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.
Responsibilities:
- Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.
- Understand the client’s needs and objectives for their event, and work with them to develop a comprehensive plan that meets or exceeds their expectations.
- Develop creative solutions to unique requests, problems, or challenges that may arise.
- Serve as the point of contact for all hotel departments during the event, coordinating their efforts to ensure that all event needs are met in a timely and efficient manner.
- Respond to any issues or concerns that may arise during the event, and take whatever steps are necessary to resolve them quickly and satisfactorily.
- Prepare group resumes and banquet event orders that are accurate, detailed, and timely.
- Establish a method of payment with groups, request deposits and prepare accurate billing estimates.
- Participate in all regular and operational meetings as required.
- Be knowledgeable on banquet menus and offerings.
- Partner with culinary team to create custom menus.
- Drive revenue by creative upselling.
- Provide accurate forecasting for room block pickup and food/beverage revenue.
- Conduct a post-event debrief with the client to review their satisfaction levels and identify areas for improvement.
- Mentor to the Marketing & Event Coordinator.
- Adhere to all hotel standards.
Omni Benefits Include:
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
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