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Hybrid Client Services Advisor

2 months ago

new york city, United States 24 Seven Talent Full time

HYBRID LUXURY CLIENT SERVICE ADVISOR (Seasonal with possibility of extension)


Role and Responsibility:

  • Provide assistance to our clients by replying to product, after-sales, Corporate, e-commerce enquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner demonstrating luxury through service
  • Accurately track client details and requests using CRM systems
  • Understand clients' needs, experiences and interests in order to improve the client experience
  • Serve as ‘Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet customers' expectations
  • Engage in e-commerce sales with ability of cross/upselling through Omnichannel services
  • Handle ecommerce-related client support issue like missing items in packages, delayed shipments
  • Monitor orders using system reports and communicate progress
  • Cooperate work with relevant internal and external teams


Role Competencies:

  • Strong interpersonal skills with a natural ability to connect with people and demonstrate empathy
  • Results-oriented mindset with a focus on achieving goals and collaborating effectively within a team
  • Excellent organizational skills to manage concurrent short-term and long-term projects effectively
  • Customer-centric approach with exceptional verbal and written communication skill
  • Genuine passion for the fashion industry


Other Requirements:

  • Minimum a year experience in sales or service-oriented role in the luxury industry
  • Proficiency in both written and spoken English
  • Familiarity with customer service ticketing systems, CRM systems, and Microsoft Windows packages
  • Previous international experiences both in professional and non-professional contexts are considered a plus


Schedule:

2 Teams rotating between week of in office work and week of remote work

  • In office schedule: Monday – Friday 9am-6pm
  • Remote schedule: Monday – Friday 11am – 8pm with rotating Saturdays 9am-6pm


Duration:

Start: Monday 9/23/2024 (training will be 3 weeks in person before any rotation to ensure readiness)

End: January 2025 minimum (can extend based on attendance and performance)


Position Type: 40 hour per week, temporary (with potential for extension)


Pay: $23/hr


Location: Soho, NY