VP of HR Technology, Operations

7 days ago

Boston, United States Boston Children's Hospital Full time

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The VP of HR Technology, Operations & Workforce Analytics will be responsible for developing strategies to support HR service delivery, operations, people analytics and enterprise workforce labor productivity.

This role will focus on organizational processes and systems that span the employee lifecycle, focusing on enhancing operational efficiency, improving data integrity, improving workforce productivity and providing a best-in-class employee experience.

This VP of HR Technology, Operations & Workforce Analytics will:

  • Collaborate with IT to develop and execute HR technology roadmap to support the organization's goals and objectives.
  • Develop metrics to gauge effectiveness of HR technologies and processes; identify opportunities to streamline and standardize workflows to improve efficiency, accuracy, and ensure legal compliance.
  • Work with IT to review the efficacy and relevance of HR systems and recommend modifications as part of IT Governance.
  • Lead the development of workforce analytics and labor productivity strategy, identifying key metrics, dashboards, and analytical tools required to drive organizational insights, predict outcomes, and improve the time to decision.
  • Partner with IT on the selection, implementation, and optimization of all HR related technology, (i.e. talent management, learning, ERP).
  • Optimize people analytics through the enablement of HR systems to support strategic decision-making and create opportunities for automation and improvements in user experience.
  • Lead the deployment of people analytics across the employee life cycle, including recruitment, performance management, succession planning, learning, compensation, benefits, etc.
  • Develop dashboards to identify trends within workforce labor productivity data and provide actionable insights to inform talent strategies, workforce planning, and organizational effectiveness.
  • Collaborate with key stakeholders across the organization to understand business needs, gain buy-in for improvement initiatives, and drive alignment with strategic objectives.
  • Lead the development of the enterprise-wide HR operations and service delivery roadmap.
  • Ensure the HR Service Center (ESC) delivers efficient, accurate, and timely services to employees and managers; oversee the handling of inquiries and transactions related to HR topics, (i.e. policies, benefits, payroll, onboarding, etc.)
  • Monitor ESC dashboards to identify trends to improve processes and service delivery for a best-in-class employee experience.
  • Ensure compliance with relevant labor laws, regulations and company policies. Mitigate risks associated with HR processes and transactions.

To qualify, you must have:

  • BA degree in Business, Healthcare, Mathematics or Information Systems.
  • Minimum of 10 years' experience with significant experience in HRIS, workforce planning, and workforce analytics/management is required, with at least 5 years' experience managing high-performing teams.
  • Experience managing large cross-functional teams in a complex environment.
  • Healthcare industry experience in a complex enterprise strongly preferred.
  • Executive presence in communicating with all levels of the organization; excellent interpersonal skills with the ability to build strong relationships, influence and collaborate with stakeholders.
  • Deep knowledge of healthcare delivery models, human capital, and an ability to translate talent strategy and workforce trends into operational practices.
  • Subject matter expertise in HR and workforce analytics technologies (e.g. workforce productivity, benefits, talent acquisition, learning, compensation).
  • Demonstrated success with implementation of ERP solutions.
  • Experience with UKG, PeopleSoft 9.2, and Cornerstone; Lean Six Sigma or similar methodology is strongly preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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