Dispatcher

2 months ago

sunnyvale, United States Associated Truss & Lumber Full time

Job Title: Dispatcher

Department: Logistics/Operations

Reports To: Dispatch & Shipping Manager

Job Summary: The Dispatcher will oversee the dispatch operations for a lumber and building material distributor, ensuring efficient and timely delivery of products. This role involves managing a team of truck drivers, coordinating with various departments, and maintaining compliance with all relevant regulations. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a deep understanding of logistics and dispatching in the lumber industry.


Key Responsibilities:


Manage Dispatch Operations:

  • Oversee daily dispatch operations to ensure timely and accurate delivery of lumber and building materials.
  • Coordinate with sales, warehouse, and customer service departments to streamline order fulfillment.
  • Ensure equality in prioritizing orders among all salespeople and adherence to company policies.

Team Leadership and Development:

  • Supervise and provide guidance to a team of 9 truck drivers and an assistant.
  • Hire and fire authority over assistants and delivery drivers.
  • Develop and maintain a detailed training process for new and existing drivers.
  • Manage performance, provide evaluations, and ensure accountability for the entire department.
  • Maintain a positive attitude and foster a supportive work environment.

Scheduling and Routing:

  • Develop and maintain efficient delivery schedules and routes.
  • Utilize dispatch software to optimize routes and reduce delivery times and costs.
  • Manage employees efficiently to avoid or limit overtime pay.

Customer Service:

  • Address and resolve any delivery-related issues or customer complaints promptly.
  • Maintain open communication with customers regarding delivery status and any potential delays.

Compliance and Safety:

  • Ensure all dispatch operations comply with federal, state, and local regulations, including FMCSA DOT requirements.
  • Implement and enforce safety protocols to protect drivers and maintain a safe working environment.
  • Maintain all maintenance on delivery equipment.

Inventory and Quality Control:

  • Coordinate with the warehouse team to ensure accurate inventory levels and timely restocking of materials.
  • Ensure inventory control and protect the company’s entries and exits to avoid shrinkage.
  • Authority on checking procedures to ensure accuracy and quality.

Communication and Coordination:

  • Coordinate communication between the yard and drivers to ensure correct material is delivered.
  • Liaise with various departments to ensure smooth operations and timely deliveries.

Reporting and Analysis:

  • Prepare and present regular reports on dispatch operations, driver performance, and delivery metrics.
  • Analyze data to identify areas for improvement and implement strategies to enhance operational efficiency.
  • Show effort and time spent on improving the department weekly, monthly, and annually.

Administrative Duties:

  • Handle administrative tasks related to dispatch operations, including paperwork, invoicing, and record-keeping.
  • Maintain accurate and organized records of all dispatch activities.

Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 5 years of experience in dispatching, logistics, or a related role, preferably in the lumber or building materials industry preferred.
  • Proven experience in managing a team of drivers and coordinating complex delivery schedules.
  • Strong knowledge of FMCSA DOT regulations and compliance requirements.
  • Proficiency in dispatch software and Microsoft Office Suite.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Strong attention to detail and commitment to safety.

Working Conditions:

  • This position may require occasional lifting of materials and products.
  • The role involves working in both office and Yard environments.
  • Flexibility to work outside regular business hours as needed.

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