Synergis | UX Content Strategist | minneapolis, mn

7 days ago

minneapolis, United States Synergis Full time

UX Content Strategist

6 month W2 contract w/ full benefits

Hybrid Minneapolis, MN


UX Content Strategist Responsibilities:

  • Gather and assess content requirements for new or enhanced products and features.
  • Use quantitative and qualitative data and insights to create empathy and ensure content decisions are informed by real user needs and influence human behavior.
  • Employ a range of human-centered techniques (such as personas, user flows, content audits and wireframes) to determine and convey content design decisions.
  • Write and edit product content to meet business, technical and user needs, resulting in end-to-end digital experiences that are accessible, inclusive and compliant.
  • Provide strategic, user-focused and accessible content recommendations and writing support to UX teams, product managers, business lines and other stakeholders.
  • Makes recommendations to enhance written content with images, infographics, charts, etc.
  • Update content documents, content management system (CMS), design files and/or other documentation tools.
  • Apply and evolve existing brand and digital content standards to accommodate new products, features and customer segments.
  • Review content with peers and content managers to ensure it accurately represents our verbal identity and writing guidelines.
  • Participate in content community of practice (COP) events and efforts for personal development and peer support.
  • Formally observe user interviews and usability sessions, as needed and as opportunity allows.
  • Analyze and understand end-to-end client experiences to ensure all content is consistent and technically correct across the user journey.
  • Validate content in a test environment before it gets released to production.
  • Drive, advocate and demonstrate a client-centric approach to work within and outside the Experience Design organization, resulting in consistently simple, clear and enriching user experiences.
  • Work in an Agile environment, which includes planning epics, writing sprint stories and participating in regular Agile ceremonies. Content Designers must become adept at using Agile tools like Jira and Confluence. Higher levels will contribute to sizing and scoping work for the team.


UX Content Strategist Qualifications:

  • Gather and assess content requirements for enhanced products and features.
  • Use quantitative and qualitative data and insights to create empathy and ensure content decisions are informed by real user needs and influence human behavior.
  • Employ a range of human-centered techniques (such as personas, user flows, content audits and wireframes) to determine and convey content design decisions.
  • Write and edit product content to meet business, technical and user needs, resulting in end-to-end digital experiences that are accessible, inclusive and compliant.
  • Experience with using Figma and adding content to design files
  • Provide strategic, user-focused and accessible content recommendations and writing support to Experience Design (XD) teams, product managers, business lines and other stakeholders.
  • Makes recommendations to enhance written content with images, infographics, charts, etc.
  • Update content documents, content management system (CMS), design files and/or other documentation tools.
  • Apply and evolve existing brand and digital content standards to accommodate new products, features and customer segments.
  • Review content with peers and managers to ensure it accurately represents our verbal identity and writing guidelines.
  • Participate in content community of practice (COP) events and efforts for personal development and peer support.
  • Formally observe user interviews and usability sessions, as needed and as opportunity allows.
  • Analyze and understand end-to-end client experiences to ensure all content is consistent and technically correct across the user journey.
  • Validate content in a test environment before it gets released to production.
  • Drive, advocate and demonstrate a client-centric approach to work within and outside the XD organization, resulting in consistently simple, clear and enriching user experiences.
  • Work in an Agile environment, which includes planning epics, writing sprint stories and participating in regular Agile ceremonies. Content Designers must become adept at using Agile tools like Jira and Confluence. Higher levels will contribute to sizing and scoping work for the team.
  • Strong attention to detail, ability to problem-solve and work independently when needed.


The hourly pay rate range for this position is $60 to $66 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to XXX@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at XXX@synergishr.com.


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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