Engagement Director

2 days ago

Chicago, United States careers.salesforce.com - Jobboard Full time

Overview of the Role

Engagement Directors play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Directors serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Director leads both pre and post-sales activities. They are the delivery expert across the portfolio of products, responsible for developing and articulating comprehensive implementation proposals. They will then maintain the executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

  • Pre-Sales alignment
  • Project kickoff
  • Bringing industry expertise and perspective
  • Drive better outcomes through extensive platform expertise
  • Deep understanding of Salesforce platform and solutions
  • Engagement planning and alignment to customer objectives
  • Regular customer sponsor check-ins
  • Services Renewal management
  • Ensure project operational compliance
  • Executive Relationship building

Your Impact

  • Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
  • Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
  • Bring standard methodologies to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
  • Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
  • Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
  • Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the point of contact for both the customer and Salesforce delivery teams
  • Successfully manage multiple strategic clients simultaneously
  • Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
  • Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
  • Show continued professional growth and development
  • Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
  • Lead cross-functional teams and mentor others
  • Manage to a minimum billable utilization target
  • Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
  • Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

Required Qualifications

  • 7+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
  • 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Ability to travel; up to 50%
  • Demonstrated experience supporting Federal Civilian agencies or Department of Defense initiatives, with a strong understanding of government operations, compliance requirements, and mission-critical project execution.

Preferred Requirements

  • 7+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
  • 7+ years of enterprise-level project or program management experience
  • Salesforce Application and/or System Architect certifications
  • Demonstrated technical and/or functional proficiency, and ability to engage with architects or SMEs into pre-sales activities.
  • Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
  • Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
  • Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)
  • Excellent analytical & problem solving skills
  • Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
  • Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)
#J-18808-Ljbffr

  • Director of Corporate Engagement

    1 month ago

    Chicago, United States Caslservice Full time

    Join CASL as a Director of Corporate Engagement and Make a DifferenceAre you driven to foster meaningful partnerships that create lasting impact in the community? At CASL, we work to empower individuals and families by building connections to essential resources. Join us in shaping a stronger, more supportive future together.Your Mission:The Director of...

  • Director of Public Engagement

    1 month ago

    Chicago, United States Richard H. Driehaus Museum Full time

    Exempt About The Richard H. Driehaus Museum The Richard H. Driehaus Museum explores art, architecture, and design from the late nineteenth and early twentieth century in exhibitions and programs that illuminate the history and culture of this period, primarily in the United States and Europe. Located just steps from the Magnificent Mile, the Museum sits...

  • Director of Public Engagement Specialist

    3 weeks ago

    Chicago, Illinois, United States Richard H. Driehaus Museum Full time

    About the RoleWe are seeking a highly motivated and experienced professional to fill the role of Director of Public Engagement at the Richard H. Driehaus Museum. This is an exciting opportunity for someone who is passionate about art, architecture, and design, and has a proven track record in developing and implementing successful public engagement...

  • Director of Family Office Engagement

    5 days ago

    Chicago, Illinois, United States Family Office Exchange Full time

    The Director of Family Office Engagement will be responsible for developing and implementing strategies to engage and retain family office and advisor members. This includes identifying and capitalizing on business opportunities, managing existing relationships, and fostering new ones. The ideal candidate will have a strong understanding of the family office...

  • Director of Culture, Talent and Engagement

    1 week ago

    Chicago, United States Jewishsac Full time

    Director of Culture, Talent and EngagementFor over 50 years, The Ark has been the only Chicago organization to provide free, comprehensive human services to Chicagoland’s diverse Jewish community. Empowering individuals on their path to self-reliance is the daily goal of our talented, empathetic teams. Financial, employment, medical and emotional...

  • Engagement Director

    6 days ago

    Chicago, United States salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Engagement Director

    1 week ago

    Chicago, United States salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Customer SuccessAbout Salesforce:We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry...

  • Director of Employer Engagement-Accelerate U

    4 weeks ago

    Chicago, United States National Louis University Full time

    Director of Employer Engagement-Accelerate UID: 2024-1519Job Locations: US-IL-ChicagoCategory: Student Services/EngagementPosition Type: Staff (Full-Time)OverviewWho We Are:National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in...

  • Director of Community Engagement and Programming

    3 weeks ago

    Chicago, Illinois, United States Richard H. Driehaus Museum Full time

    About the Richard H. Driehaus MuseumThe Richard H. Driehaus Museum is a premier cultural institution dedicated to showcasing art, architecture, and design from the late 19th and early 20th centuries. We are seeking a skilled professional to join our team as a Director of Community Engagement and Programming.This role will be responsible for developing and...

  • Director-College Engagement

    5 months ago

    Chicago, United States City Colleges of Chicago Full time

    DIRECTOR – COLLEGE ENGAGEMENT & EVENTS HAROLD WASHINGTON COLLEGE CITY COLLEGES OF CHICAGO City Colleges of Chicago’s  vision is to be recognized as the city’s most accessible higher education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city. The...

  • Deputy Director of Labor Relations and Employee Engagement

    3 weeks ago

    Chicago, Illinois, United States Northeastern Illinois University Full time

    Job OverviewNortheastern Illinois University is a dynamic institution committed to fostering an inclusive work environment that values diversity, equity, and inclusion. As a key member of our Human Resources team, the Deputy Director of Labor Relations and Employee Engagement plays a vital role in promoting positive employee relations, resolving workplace...

  • Strategic Employer Engagement Director

    3 weeks ago

    Chicago, Illinois, United States National Louis University Full time

    Accelerate Your Career with UsAre you a dynamic professional looking to take your career to the next level? We have an exciting opportunity for a Strategic Employer Engagement Director at National Louis University's Accelerate U program.About Our ProgramAccelerate U is a groundbreaking initiative that offers workforce training for local, upwardly-mobile jobs...

  • Director, Policy

    3 days ago

    Chicago, United States McDonald's Corporation Full time

    Company DescriptionMcDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our...

  • Senior Director, Client Engagement

    1 month ago

    Chicago, United States Hitachi Solutions Full time

    Job DescriptionStrategic ImperativeThe Senior Director, Client Engagement is exclusively focused on the partnership between our Clients and Hitachi Solutions teams across Sales and Delivery to ensure mutual success. The Senior Director, Client Engagement will successfully manage our Client relationships, acting as their advocate and trusted advisor while...

  • Senior Director, Client Engagement

    4 weeks ago

    Chicago, United States Hitachi Solutions Asia Pacific Pte. Ltd. Full time

    Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship...

  • Engagement Director, AI Practice

    4 weeks ago

    Chicago, United States salesforce.com, inc. Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category: Customer SuccessAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry...

  • Assistant Director, Mentorship

    2 weeks ago

    Chicago, IL, United States Loyola University Chicago Full time

    Position Details Position DetailsJob Title ASST ALUMNI RELATIONS DIR Position Number 8102709 Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Chicago-Water Tower Campus Department Name ALUMNI & SPECIAL EVENTS Location Code ALUMNI RELATIONS (03602A) Is this split and/or fully grant funded? No Duties and Responsibilities Join us in...

  • Executive Director for Residence Life

    3 weeks ago

    Chicago, United States Saint Xavier University Full time

    Summary The Executive Director for Student Development will manage University Housing, Orientation, and all co-curricular activities which engage students in the life of the University. The Executive Director for Student Development serves as a member of the Student Life team who are committed to creating a campus community where all feel welcomed,...

  • Executive Director for Residence Life

    3 weeks ago

    Chicago, United States Saint Xavier University Full time

    Summary The Executive Director for Student Development will manage University Housing, Orientation, and all co-curricular activities which engage students in the life of the University. The Executive Director for Student Development serves as a member of the Student Life team who are committed to creating a campus community where all feel welcomed,...

  • Director of Employer Engagement-Accelerate U

    2 weeks ago

    Chicago, IL, United States National Louis University Full time

    Director of Employer Engagement-Accelerate U ID: 2024-1519 Job Locations: US-IL-Chicago Category: Student Services/Engagement Position Type: Staff (Full-Time) Overview Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we...