Technical Program Manager, Sales and Account Management

2 months ago


San Francisco, United States Square Inc. Full time
Technical Program Manager, Sales and Account Management

As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You will:

  1. Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
  2. Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal
  3. Work closely with business leaders and technical partners to translate business goals to technical requirements
  4. Manage the roadmap for your program(s) in collaboration with leadership and stakeholders
  5. Establish metrics to track the impact of your programs against broader goals
  6. Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product

You have:

  • 5+ years of experience in a program management, product management and/or strategy & operations role at a technology company
  • Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)
  • Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies
  • Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
  • Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)
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