Information System Specialist
3 weeks ago
You will be the primary system support between IT, regional operations management, and warehouse floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.
Your Responsibilities
- You will be the primary support for local site system operational issues
- Basic troubleshooting of order and stock management issues
- Work with users on preventative action based on your findings
- Support with ticket creation, issue escalation, and follow-up
- Warehouse location and customer article maintenance
- Identify process changes that will impact system documentation
- Hardware troubleshooting such as printers, RF guns, and network
- Support release management activities by testing new functionality, verifying document changes, and more
- Train and support local users regarding coordinating reporting requirements
- Participate in training led by the IT team to be able to provide the first level of support
- Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and experience
- 1+ years of technical experience working with 3PL products including WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and OMS (Order Management Systems)
- 1+ years of operations experience working in warehousing or a supply chain environment
- 1+ years of experience working with Manhattan or Blue yonder
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