Information Systems Specialist

4 weeks ago


Southaven, Mississippi, United States EDI Staffing, an EDI Specialists Company Full time
Your Role

You will be the primary system support between IT, regional operations management, and warehouse floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.

Your Responsibilities
  • Provide primary support for local site system operational issues
  • Perform basic troubleshooting of order and stock management issues
  • Work with users on preventative action based on your findings
  • Support with ticket creation, issue escalation, and follow-up
  • Maintain warehouse location and customer article data
  • Identify process changes that will impact system documentation
  • Troubleshoot hardware issues such as printers, RF guns, and network
  • Support release management activities by testing new functionality, verifying document changes, and more
  • Train and support local users regarding coordinating reporting requirements
  • Participate in training led by the IT team to provide first-level support
Your Skills and Experiences
  • Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education and experience
  • 1+ years of technical experience working with 3PL products including WMS, TMS, and OMS
  • 1+ years of operations experience working in warehousing or a supply chain environment
  • 1+ years of experience working with Manhattan or Blue Yonder


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