Information Technology Support Engineer

2 months ago


indianapolis, United States Brooksource Full time

Our client is a leading pharmaceutical manufacturing organization dedicated to advancing healthcare through innovative solutions. We are looking for (2) highly skilled Workstation Infrastructure Engineers for a 6-month engagement with an opportunity to extend.


This is a great opportunity to build your expertise in a pharmaceutical manufacturing environment and take on additional projects & responsibilities.


Key Responsibilities:

· Perform technical requirements analysis of workstation infrastructure design to meet the specific needs of a pharmaceutical manufacturing environment.

· Install and configure workstation hardware, software, and any additional peripherals to ensure optimal performance and compatibility.

· Provide qualified infrastructure platforms that support the diverse needs of the organization.

· Create automation scripts to streamline processes and minimize the need for manual intervention. This includes tasks such as patching, software installs and removals, and system reboots.

· Train end users on the operations of new equipment, workstation software, networking, and related technologies.

· Diagnose and resolve issues related to platforms including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP/7/10/11 OS, workstation hardware, and networking protocols.

· Serve as a consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.

· Provide strategy and recommendations for immediate and future upgrades of hardware and software applications.

· Perform application and operating system upgrades for lab and automation systems, providing supporting documentation for validation and testing of upgrades.

· Assist with the validation of new and existing systems by providing technical design information to ensure GMP data integrity.

· Execute deployment tasks via automation using tools like PDQ Deploy.

Qualifications:

· 2-3 years of experience in workstation infrastructure design and management.

· Proficiency in scripting languages for automation (e.g., PowerShell, Python).

· Strong knowledge of Citrix, RealVNC, VDI, Linux, iGel technology, Windows OS, and networking protocols.

· Experience with pharmaceutical manufacturing environments and GMP compliance is a plus.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills for user training and consultation.



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