Wireless Customer Service Representative

5 months ago


Chandler, United States DISH Full time

Company Summary:

EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech, and GenMobile.

Department Summary:

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Chandler facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.


You will have the opportunity to become a subject matter expert in the Chandler location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.

Job Duties and Responsibilities:

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks and Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:

  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues


Skills, Experience and Requirements:

All candidates must have

  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment

Ideal candidates will have

  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
    • $2/hr additional per hour worked after 6 pm
    • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed

Whats in it for you?

  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
    • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
  • Company-provided equipment
  • Extensive Benefits Package
    • Medical, Dental, Vision Insurance
    • Paid vacation and sick time
    • 401(k) Investments
    • Company-matched funds
    • Tuition reimbursement
    • Heavily discounted DISH, Sling, & Boost Mobile
      • 330 free channels including premiums
      • $5 monthly Sling Blue and Orange service
      • $10 credit per line (up to 5) for Boost Mobile


Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Salary Range:
USD $20.00 / Hour

  • Chandler, United States DISH Network L.L.C Full time

    DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and pro Customer Service, Customer Service Representative, Representative, Customer Experience, Technical Support,...


  • Chandler, United States Circle K Stores, Inc. Full time

    Store 2705302: 6969 W Ray Rd, Chandler, Arizona 85226 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work i Customer Service Representative, Customer Service, Representative, Retail, Service


  • Chandler, Arizona, United States Domino's Pizza LLC Full time

    Join Domino's Pizza LLC as a Customer Service RepresentativeWe are looking for an experienced and skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking orders, and maintaining the front of house area.About the Role:The...


  • Chandler, United States Wells Fargo Full time

    Support financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Retail, Banking, Training


  • Chandler, Arizona, United States Vitamin Cottage Natural Food Markets, Inc. Full time

    We are looking for a highly motivated Customer Service Representative to join our team at Vitamin Cottage Natural Food Markets, Inc. This role is ideal for individuals who enjoy interacting with customers and providing world-class service.As a Customer Service Representative, you will be responsible for cashiering duties, providing support in various...

  • Coach/Team Lead

    6 days ago


    Chandler, United States DISH Full time

    Company Summary: DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include...


  • Chandler, Arizona, United States The Kroger Company Full time

    About The Role: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch service to our customers and assisting with sales and operations tasks.


  • Chandler, United States Wells Fargo Full time

    Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team. Provide feedback and present ideas for improving or implementing processes and tools wit Customer Service, Customer Service Representative, Representative, Senior, Retail, Banking


  • Chandler, Arizona, United States Zumiez Full time

    At Zumiez, we're looking for a Customer Service Representative to join our team. This is an exciting opportunity to work in a fast-paced retail environment and provide exceptional customer service utilizing our selling techniques. You will be responsible for organizing and presenting merchandise based on our visual merchandising techniques, as well as...


  • Chandler, United States Circle K Full time

    Circle K - 3010 S Gilbert Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Chandler, United States Circle K Full time

    Circle K - 1405 N Alma School Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...


  • Chandler, United States Circle K Full time

    Circle K - 2990 N Arizona Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Chandler, United States Circle K Full time

    Circle K - 1995 W Chandler Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Chandler, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service RepresentativeContract: Chandler, Arizona, USSalary Range: 25.00 - 30.00 | Per HourJob Code: 357496End Date: 2025-02-09 Days Left: 29 days, 2 hours leftApplyPosition Details: Industry Banking & Finance Work Location Chicago, IL/ Chandler, AZ/ Jacksonville, FL(Hybrid) Job Title Customer...


  • chandler, United States Randstad US Full time

    customer service representative. + chandler , arizona + posted 2 days ago **job details** summary + $17 - $18 per hour + temp to perm + no requirements + category business and financial operations occupations + referenceAB_4680543 job details Randstad is seeking Customer Service Representative in Chandler, AZ. The Security Response Center role...


  • Chandler, Arizona, United States Urban Outfitters Full time

    Job Overview:As a Customer Service Representative at Urban Outfitters, you will play a vital role in driving sales and delivering exceptional customer experiences. Your primary focus will be on building relationships with customers, understanding their needs, and recommending relevant products to meet those needs.Utilizing your excellent communication and...


  • Chandler, Arizona, United States Charcoal world Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Charcoal World's pop-up event. This is a short-term opportunity to work at the front desk and provide top-notch customer service. The estimated salary for this position is $500-$750 over the course of 1-2 days, or approximately $25 per hour.About Us: Charcoal World is a skincare...


  • Chandler, Arizona, United States Sprouts Farmers Market Full time

    Sprouts Farmers Market is seeking a Customer Service Representative to join our team. As a Retail Sales Associate, you'll be responsible for processing customer orders quickly and efficiently, ensuring complete customer satisfaction through prompt and friendly service. You'll also accurately handle customer cash, credit/debit payments, and change. In...


  • Chandler, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service RepresentativeContract: Chandler, Arizona, USSalary Range: 16.00 - 18.00 | Per HourJob Code: 356955End Date: 2025-01-22 Days Left: 24 days, 2 hours leftApplyWe are hiring Customer Service Representatives for our Security Call Center team!Quick Snapshot:Locations & Openings: Charlotte, NC: 1...


  • Chandler, Arizona, United States Walmart Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Sam's Club. As a key member of our frontline staff, you will be responsible for providing exceptional customer service to members across the club.Your primary responsibilities will include:Maintaining a positive attitude and greeting members with a smileProviding...