Store Manager
5 days ago
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world
The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- The Store Manager will manage and lead in a multiunit capacity.
- Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
- Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
- Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop.
- Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
- Recruit, interview, hire, assess, develop, and retain high-performing associates.
- Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own.
- Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan.
- Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required.
- Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked.
- Provide timely and appropriate recognition and feedback to all store associates concerning performance.
- Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Perform store inventory counts and communicate discrepancies to District Manager.
- Protect company assets through effective inventory control and loss prevention practices.
- Lead store team in meeting and exceeding sales, profit, and shrink goals.
- Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
- Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
- Maintain store records/files in a neat and organized manner.
- Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
- Consistently adhere to GameStop policies and procedures.
QUALIFICATIONS*
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years of age.
- High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
- At least 1 year of retail management experience required.
- At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
- Video game knowledge preferred.
KEY JOB SKILLS AND ABILITIES
- Possess an outgoing and welcoming personality with strong people skills.
- Provide genuine and individualized assistance to every guest during every visit.
- Demonstrate clear verbal and written communication and listening skills.
- Work independently and as the head of a team to perform all tasks as assigned.
- Meet leadership performance expectations.
- Operate Point-of-Sale (POS) computer system.
- Possess basic mathematics and alphabetizing skills.
- Complete required paperwork properly.
- Execute financial tasks in strict accordance with company policy.
- Achieve objectives and lead in a fast-paced, rapidly changing environment.
- Work 40 hours per week, with flexibility to work extended hours/days as necessary.
- Be reliable and trustworthy; always use good judgment.
- Able to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
Job descriptions are subject to change at any time based on business conditions/needs. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Pay:
$22.00 - $30.00
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