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Senior Product Support Engineer

1 month ago

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Company Description

Founded in 1994, ETAS GmbH is a wholly owned subsidiary of Robert Bosch GmbH, represented in twelve countries in Europe, North and South America, and Asia.

ETAS' portfolio includes vehicle basic software, middleware, development tools, cloud-based operations services, cybersecurity solutions, and end-to-end engineering and consulting services for the realization of software-defined vehicles. Our product solutions and services enable vehicle manufacturers and suppliers to develop, operate, and secure differentiating vehicle software with increased efficiency.

Job Description
  • Lead, consult, specify and execute ECU tools-related system integration engineering projects to enhance the customers ECU development processes.
  • Provide technical assistance to customers via email and phone as well as virtual and in-person meetings
  • Manage/Drive resolution of critical customer issues
  • Acquire and maintain an expert level knowledge of ETAS products and customer processes and applications, with a focus on ECU instrumentation (test benches, measurement, and calibration, rapid prototyping, and debug tools) in order to execute and support engineering service projects or customers.
  • Lead and manage technical customer communication and interaction on ECU tools-related system integration projects including providing technical presentations, managing critical customer issues, and tracking open/closed action items.
  • Support the growth of ETAS' ETK Integration Services team through the identification and/or definition of both internal processes and new business/service opportunities.
  • Provide customer training and assist other ETAS engineers with applications know-how.
Qualifications

Basic Qualifications:
  • Bachelor's degree in EE, CE, CS, or ME or relevant work experience
  • 5+ years professional experience in the automotive industry
  • 5+ years of customer relationship management
  • 3+ Experience with Microsoft 365 tools
Preferred Qualifications:

•Hands-on experience with vehicle electronics, vehicle communication buses, protocols and standards (e.g., CAN, FlexRay, CCP, XCP, UDS, ASAP2, iLinkRT, MCD3)
  • Working knowledge of vehicle subsystem development process fundamentals
  • Experience working with MatLab Simulink
  • Experience with software development/testing/debugging and system integration
  • Experience with defect tracking software such as Team Foundation Server or Jira
  • Working knowledge of a major OEM's embedded software calibration processes
  • Excellent organizational, interpersonal, communication and problem solving skills
  • Experience in leading training classes and/or creation of training materials
  • Experience with ETAS hardware and software products
Additional Information

By choice, we are committed to a diverse workforce and are an equal opportunity employer. ETASwelcomes and encourages applications from protected veterans andpeople with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)
All your information will be kept confidential according to EEO guidelines.

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EEO/OFCCP: Bosch is an equal opportunity employer and makes all employment decisions on the basis of merit. Bosch is fully committed to compliance with all applicable laws providing equal employment opportunities and to providing equal employment opportunity to all associates and applicants for employment without regard to race, gender, sex, pregnancy, childbirth (or related medical conditions, including but not limited to, lactation), national origin or ancestry, religion, gender identity, sexual orientation, age, disability, veteran status, genetic information or any other characteristic protected by law. This equal employment opportunity policy applies to all terms and conditions and aspects of employment including, but not limited to, recruitment, hiring, retention, training, placement, promotion, advancement, transfers, job assignments, layoffs, leaves of absence, termination, and compensation. Our management team is dedicated to this policy with respect to all aspects of employment. Bosch is dedicated to maintaining compliance with all federal, state, and local law, including but not limited to, affirmative action plan requirements, EEO-1 and VETS-4212 reporting, and I9 / work authorization guidance. Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.