Junior IT Desktop/Field Support

1 month ago

Phoenix, United States Icon VendorPass and Affiliates Full time
Position Title: Junior IT Desktop
Location: Phoenix, Az
Pay Rate: $20.75/hr (+benefits)
Assignment Length: 2-year W2 Contract
Industry: Technology
 
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JOB OVERVIEW
Responsibilities
Within the family there is a range of technical and managerial customer on-site functions
The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments
The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty
Provides direct post-sales systems onsite technical support for reactive and proactive customers
Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met
Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.
 
  • Required Qualification
    Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
  • Good understanding of the general/technical aspects of the job
  • Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
  • Organizes own tasks and receives general instructions on all work
 
Minimum Qualification
  • Vocational/Diploma/Associate Degree (technical field)
  • Equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
 
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Reference #HEJP00017917
#ZR

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