Current jobs related to Senior Associate Customer Support Analyst, Education Operations - atlanta - Cypress HCM

  • Senior Operations Business Analyst

    2 weeks ago

    Atlanta, Georgia, United States HOME DEPOT U.S.A., INC. Full time

    Job Title: Senior Operations Business AnalystAt Home Depot U.S.A., Inc., we are seeking a highly skilled Senior Operations Business Analyst to join our team. As a key member of our operations team, you will be responsible for leading small to medium-sized projects and initiatives, as well as individual processes that drive business value.Key...

  • Senior Support Analyst

    1 month ago

    Atlanta, Georgia, United States Diverse Lynx Full time

    Job Title: Senior Support AnalystWe are seeking a highly skilled Senior Support Analyst to join our team at Diverse Lynx LLC. As a Senior Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Senior Analyst

    4 weeks ago

    Atlanta, Georgia, United States HOME DEPOT U.S.A., INC. Full time

    Job Title: Senior AnalystAs a Senior Analyst in Labor Engineering at Home Depot U.S.A., Inc., you will play a critical role in driving large-scale improvements to associate and customer experiences while optimizing billions of dollars in payroll expenses.Key Responsibilities:Lead project teams of analysts and other associates to design, build, and maintain...

  • Senior Financial Analyst

    2 weeks ago

    Atlanta, Georgia, United States Alside Full time

    Job Title: Senior Financial Analyst - DistributionAssociated Materials / Alside is undergoing a transformation to maximize our potential through investments in people, operations, and brands. We are seeking a Senior Financial Analyst - Distribution to join our team.Job Summary:The Senior Financial Analyst - Distribution will be responsible for the...

  • Business Operations Support Analyst

    2 months ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Business Support Analyst - Unique Career Opportunity Pay Grade: L Competitive Salary: Attractive compensation package with excellent benefits Are you prepared to elevate your professional journey? We are in search of a Business Support Analyst to become an integral part of our innovative team. In this pivotal position, you will be essential in...

  • Business Operations Support Analyst

    2 months ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Business Support Analyst - Exciting Opportunity Pay Grade: L Competitive Salary: Our organization offers a comprehensive benefits package. Are you prepared to elevate your professional journey? We are in search of a Business Support Analyst to enhance our vibrant team. As an essential contributor to our organization, you will be instrumental in...

  • Senior Operational Innovations Analyst

    2 weeks ago

    Atlanta, Georgia, United States Boston Consulting Group Full time

    ROLE OVERVIEWBoston Consulting Group is seeking a highly skilled Senior Operational Innovations Analyst to join our Operational Innovations team. As a key member of our team, you will play a critical role in driving and supporting the digital and operational transformation of our firm.As a Senior Operational Innovations Analyst, you will work closely with...

  • Senior Financial Analyst

    1 month ago

    Atlanta, Georgia, United States Alside Full time

    Senior Financial Analyst - AlsideAt Alside, we're committed to maximizing our potential through investments in people, operations, and brands. If you're looking for a company where your ideas and input are valued, this is the place for you.Job Overview:The Senior Financial Analyst will play a critical role in driving financial performance through effective...

  • Customer Support Business Analyst

    2 weeks ago

    Atlanta, United States PDS Tech Commercial Full time

    Job DescriptionJob DescriptionJob Title: Customer Support Business AnalystLocation: Atlanta, GAShift: 8:00 AM - 5:00 PM, Monday - FridayPay Rate: 25.00 per hourReady to Make an Impact? Join Us as a Customer Support Business Analyst!Are you passionate about customer service and problem-solving? Do you excel at managing details and ensuring smooth operations?...

  • Senior Business Analyst

    4 weeks ago

    Atlanta, Georgia, United States HOME DEPOT U.S.A., INC. Full time

    Senior Analyst Job DescriptionJob Summary:We are seeking a highly skilled Senior Analyst to join our Labor Engineering team at The Home Depot U.S.A., Inc. As a Senior Analyst, you will play a critical role in driving large-scale improvements to associate and customer experiences while optimizing billions of dollars in payroll expenses.Key...

  • Senior Product Analyst

    2 weeks ago

    Atlanta, Georgia, United States AssuranceAmerica Full time

    Senior Product AnalystAt AssuranceAmerica, we are committed to creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment that meets associate needs and achieves excellence in everything we do.This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto...

  • Senior Product Analyst

    1 month ago

    Atlanta, Georgia, United States AssuranceAmerica Full time

    Senior Product AnalystAt AssuranceAmerica, we are committed to creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment that meets associate needs and achieves excellence in everything we do.This role is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto...

  • Senior SAP Operations Analyst

    2 weeks ago

    Atlanta, Georgia, United States LaSalle Network Full time

    Senior SAP Operations AnalystLaSalle Network is seeking a highly skilled Senior SAP Operations Analyst to join our team. As a key member of our operations team, you will play a critical role in partnering with business process owners and technology groups to leverage SAP capabilities and drive process standardization, efficiency, and value creation.Key...

  • Senior Financial Operations Analyst

    2 weeks ago

    Atlanta, Georgia, United States Resurgens Orthopaedics Full time

    Job Title: Senior Financial Operations AnalystResurgens Orthopaedics is seeking a highly skilled Senior Financial Operations Analyst to join our team. As a key member of our finance department, you will play a critical role in supporting the Market CFO and providing financial and analytical support to finance and clinic operations.Key...

  • Senior SAP Operations Analyst

    1 month ago

    Atlanta, United States LaSalle Network Full time

    LaSalle Network has an exciting opportunity for a Senior SAP Operations Analyst for a great company based out of Georgia! This manufacturing company is in the resigns and compound industry. This role has great room for growth! The Senior SAP Operations Analyst plays a critical role by partnering with business process owners and technology groups to fully...

  • Senior Business Analyst

    7 days ago

    Atlanta, Georgia, United States Manhattan Full time

    We're looking for a talented Senior Business Analyst to join our team at Manhattan Associates. As a Senior Business Analyst, you will play a key role in driving business growth and improving operational efficiency.Key Responsibilities:Collaborate with cross-functional teams to design and develop supply chain solutionsDevelop and maintain product backlogs,...

  • Senior Business Analyst

    2 weeks ago

    Atlanta, Georgia, United States Home Depot Management Company, LLC Full time

    Job Title: Senior Analyst, Appliance Customer ExperienceJob Summary:The Senior Analyst, Appliance Customer Experience, plays a critical role in streamlining the customer shopping experience and the store associate selling experience for Appliances. This role works cross-functionally and externally with supplier partners to analyze data, generate insights,...

  • Senior Financial Analyst

    4 weeks ago

    Atlanta, Georgia, United States Veritiv Full time

    Job Title: Senior Financial AnalystVeritiv Corporation is seeking a highly skilled Senior Financial Analyst to join our team in Atlanta. As a Senior Financial Analyst, you will be responsible for providing financial and business information and analysis in support of the company's reporting, forecasting, and planning processes.Key Responsibilities:Extract...

  • Senior Application Support Analyst

    7 days ago

    Atlanta, Georgia, United States WPS Health Solutions Full time

    Job Title: Senior Application Support AnalystWe are seeking a highly skilled Senior Application Support Analyst to join our team at WPS Health Solutions. As a key member of our financial systems team, you will be responsible for maintaining support, data integrity, and ad hoc reporting for our organization's financial and accounting applications.Key...

  • Senior Financial Analyst

    2 weeks ago

    Atlanta, Georgia, United States Veritiv Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our Operations Accounting team. As a key member of our finance team, you will be responsible for providing financial and business information and analysis to support our company's reporting, forecasting, and planning processes.Key ResponsibilitiesExtract and analyze financial,...

Senior Associate Customer Support Analyst, Education Operations

2 months ago

atlanta, United States Cypress HCM Full time

Senior Associate Customer Support Analyst, Education Operations


As an Education Operations Support Analyst, you’ll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to successfully manage their training. You will collaborate with several teams across the company to ensure that Education is in alignment and contributing to an excellent customer experience. You’ll be technically savvy and customer focused, becoming an expert at manipulating the Learning Management System (LMS) and develop a deep understanding of the various portals our end users utilize to gain access to our systems. You’ll take our core value of Customer Service to the next level; continually looking for ways to measure and improve the customer experience.


Responsibilities:

  • Assume ownership of various support initiatives or projects.
  • Develop a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.
  • Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries.
  • Resolution may include in-depth analysis, troubleshooting, and working with other internal teams.
  • In the course of resolving cases, you will be required to manipulate the Learning Management System (LMS), have a good understanding of our policies and be comfortable reconciling accounts.
  • Contribute to the evolution and development of training support.
  • Regularly assess, communicate and report on case types and overall user experience.
  • We’ll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience.
  • You will design and drive process improvement around supporting our customers, partners, and internal users.
  • Develop a deep understanding of our training offerings; be consultative with our customers, partners, and other internal teams.
  • Work within a global team, spanning various time zones.
  • Be able to learn from your peers as well as conduct independent investigation.
  • Gain a concrete understanding of Educations business, the various audiences, and drivers behind the business.
  • Partner and collaborate with other parts of our organizations to ensure the tools, messaging, and experience for customers are consistent and evolving.
  • Responsible for understanding the Education Portal(s) hosted on Salesforce.com; become a subject matter expert on the integrations between SFDC and the LMS Establish yourself as an expert user of our Learning Management System (LMS), including enrollment support, administration, reporting and troubleshooting.
  • Become a utility player within Education Operations and be able to flex job priorities as the business demands.


Requirements:

  • You thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments.
  • You should be passionate about the quality of what you do with an intense desire to continue to make everything you are involved in better.
  • You should be driven by maintaining a high level of productivity and be passionate about problem solving.
  • You should also be ready to work hard but have a lot of fun doing it
  • Ability to learn technology quickly through instruction and self-training.
  • Ability to create and deliver presentations to an external customer audience.
  • A passion for leveraging technology to streamline process.
  • A proven ability to independently manage projects and attain buy-in and sign off from stakeholders.
  • Knowledge of e-learning technologies and blended learning deployment strategies is required.
  • Strong at driving and executing on logistics.
  • Excellent problem solving skills.
  • Ability to be flexible and adapt to a changing environment.
  • Ability to thrive in a fast paced work environment and collaborate within a global team.
  • Excellent at building relationships across teams to meet team goals and align with business objectives.
  • Ability to apply a systems thinking approach.
  • Ability to apply Big Picture concepts to your role and work.
  • Ability to be a utility player and fill in where the business demands.
  • Bachelor degree, or equivalent and relevant working experience are required.


Compensation:

  • $26.00/hr. - $35.00/hr. (W2)


Req# 1519