Head of Branch Administration
1 month ago
The Branch Administration Manager is responsible for managing and supporting operational, compliance and risk management for multiple branches. The Branch Administration Manager facilitates consistent implementation and compliance to Bank standards and ensures consistent application of policy, process, procedure and system changes. The Branch Administration Manager facilitates the development and enhancement of operational knowledge within banking centers. The Branch Administration Manager is responsible for creating efficiencies in day to day branch operations
Responsibilities:
Leadership
- Take responsibility for creating and providing tools that will support branch efficiency and excellent customer service.
- Act as a liaison between the Domestic Retail Banking division and various departments within the Bank that impact the branch operations and the customer experience.
- Represent Domestic Retail Banking interests in corporate wide initiatives.
- Create partnerships with other lines of business to maximize Domestic Retail Banking opportunities.
- Work with Training and Development to ensure team member and Bank needs are addressed. Strategize on collective learning that will benefit an individual, a banking center or entire Domestic Retail Banking.
- Coach Domestic Retail Banking team members (at all levels) relative to any and all initiatives for the Division.
- Create a feeling of energy and excitement among Domestic Retail Bank. Promote our corporate vision and values.
- Coach, counsel and terminate team members failing to meet expectations.
- Manage vendor relationships.
Operations
- Works with Domestic Retail Banking staff to create a culture within the banking centers focused on quality delivery of products and services to the Bank’s customers.
- Responsible for ensuring Domestic Retail Banking meets audit and compliance standards.
- Responsible for Banking Center performance relative to day to day operations.
- Ensure consistency in banking center operations and customer service.
- Responsible for creating and the on-going maintenance of branch policy and procedures.
- Supervises the Domestic Retail Banking Compliance Coordinators to ensure compliance with new account KYC, KYA, Annual Reviews and BSA inquiries.
- Responsible for fraud and risk management as related to banking centers.
- Responsible for training of banking center associates regarding day to day operations, compliance requirements and risk management.
- Respond to banking center operational and compliance related questions.
- Visit banking centers to review controls and adherence to policy and procedure.
- Work with Audit, Compliance Department, Risk Management, Security, etc. to resolve issues that create exposure for the Bank.
- Monitor banking center activity and performance to recommend staffing allocations.
- Resolve audit action items.
- Assist Domestic Retail Banking Manager with expansion, relocation and / or consolidation of new / old banking centers.
- Participate in special projects as necessary.
- Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues
- To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
- Other duties as required.
Minimum Education and/or Certifications Requirements:
High School or GED required. Bachelor’s Degree highly preferred.
Minimum Work Experience Requirements:
Minimum of seven to ten years experience in banking center operations required. Experience should include knowledge of audit, compliance and backroom functions.
Technical and/or Other Essential Knowledge:
Report writing ability, organizational skills, communication skills, ability to work in a Windows environment (Word. Excel, Power Point), understanding of Bank systems.
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