Deskside Support Technician

1 month ago


lexington, United States John Galt Staffing Full time

Summary

Use technical expertise to solve customers’ issues, analyzing the pain-point and communicating a solution. Document the support process with technical support software. Overall, provide excellent customer service while improving customer experience.


Responsibilities

  • Provide 2nd level escalation support.
  • Provide remote and on-site troubleshooting for hardware and software support.
  • Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, multi-function devices/multi-function device consumables, mobile devices, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
  • Work with VIPs, providing a “white glove” service where necessary.
  • Travel to all client sites in Cambridge, Lexington, and Worcester as needed for break/fix tickets.
  • Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement, and personnel escort.
  • Participate in project deployment.
  • Provide input and update knowledge base, as necessary.
  • Maintain an organized resource/hardware furnished storage room(s).
  • Record service process with technical applications
  • Improve customer satisfaction efficiently
  • Escalate customer dissatisfaction if unsolvable
  • Strive to resolve issues on initial contact


Qualifications

  • Bachelor’s Degree or similar working experience
  • Analytical and problem-solving ability
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
  • Experience preferred of Active Directory, Office365 Admin Portal, VOIP, and ServiceNow Ticket tracking system.
  • Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
  • Ability to work individually and within a team environment with little supervision.



  • Lexington, United States PARTNERS Staffing Full time

    Technical Support – Deskside (on site, Lexington, KY)The Technical Support Associate will provide daily Business Services delivery for our two Kentucky (KY) locations. Currently one location is in Lexington (four days a week) and one is in Berea (one day a week). The Technical Support-Deskside role will be a support function covering services such as, but...


  • lexington, United States PARTNERS Staffing Full time

    Technical Support – Deskside (on site, Lexington, KY)The Technical Support Associate will provide daily Business Services delivery for our two Kentucky (KY) locations. Currently one location is in Lexington (four days a week) and one is in Berea (one day a week). The Technical Support-Deskside role will be a support function covering services such as, but...


  • Lexington, KY, United States PARTNERS Staffing Full time

    Technical Support – Deskside (on site, Lexington, KY)The Technical Support Associate will provide daily Business Services delivery for our two Kentucky (KY) locations. Currently one location is in Lexington (four days a week) and one is in Berea (one day a week). The Technical Support-Deskside role will be a support function covering services such as, but...


  • Lexington, United States John Galt Staffing Full time

    SummaryUse technical expertise to solve customers’ issues, analyzing the pain-point and communicating a solution. Document the support process with technical support software. Overall, provide excellent customer service while improving customer experience.ResponsibilitiesProvide 2nd level escalation support.Provide remote and on-site troubleshooting for...


  • Lexington, Kentucky, United States John Galt Staffing Full time

    Job SummaryAs a skilled Deskside Support Technician, you will utilize your technical expertise to resolve customer issues, analyze pain-points, and communicate effective solutions. You will document the support process using technical software and provide exceptional customer service to improve the overall customer experience.Key Responsibilities Provide 2nd...

  • Support Technician

    4 weeks ago


    Lexington, Tennessee, United States Columbus McKinnon Full time

    Job Summary: We are seeking a highly skilled Support Technician to join our team at Columbus McKinnon. As a Support Technician, you will be responsible for assisting the maintenance department with general laborer duties, including janitorial services for the factory and office areas. Your primary focus will be on maintaining a clean and safe working...

  • Support Technician

    4 weeks ago


    Lexington, Tennessee, United States Columbus McKinnon Full time

    Job Summary:As a Support Technician at Columbus McKinnon, you will play a vital role in maintaining the cleanliness and security of our facilities. This includes performing general laborer duties, such as janitorial services, and ensuring the overall upkeep of our factory and office areas. Key Responsibilities:Provide janitorial services for cafeteria,...


  • Lexington, Kentucky, United States Baptist Health Full time

    Job Summary:The Patient Care Technician will be responsible for the examination and treatment of patients under the direct supervision of the physician or advanced practice clinician.Key responsibilities include:Checking in patients and obtaining vital signsMedication reconciliation and patient medical history informationExpediting patient flow and rooming...

  • IT Support Specialist

    1 month ago


    Lexington, Kentucky, United States Advanced Micro Electronics Full time

    Seeking a skilled Desktop Technician to join our team at Advanced Micro Electronics. As a Desktop Technician, you will be responsible for installing and supporting end-user computer equipment, providing technical support for desktop hardware and software issues, and managing client workstations and servers.Key Responsibilities:Installation and support of...

  • IT Support Specialist

    1 month ago


    Lexington, Kentucky, United States Lockheed Martin Corporation Full time

    Unlock Your Potential as an IT Help Desk TechnicianLockheed Martin's SOF GLSS Team is seeking a skilled IT Help Desk Technician to join our team in Lexington, KY. As a key member of our team, you will provide Tier 1 and Tier 2 support to our customers, ensuring they receive exceptional service and assistance with their technical issues.Key...

  • IT Support Specialist

    3 weeks ago


    Lexington, Kentucky, United States F2Onsite Full time

    Job SummaryF2OnSite is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for performing tasks related to the repair of technology-based products in an end-user computing environment.ResponsibilitiesPerform basic and moderately complex troubleshooting and repair activities, including PC's,...


  • Lexington, North Carolina, United States Jackson Hewitt Full time

    Job Summary: We are seeking a highly skilled Field Support Technician to join our team at Jackson Hewitt. As a Field Support Technician, you will be responsible for assisting with the setup and teardown of kiosk furniture, computers, and technology.Key Responsibilities:Assist with the setup and teardown of kiosk furniture, computers, and technology using...

  • IT Support Specialist

    4 weeks ago


    Lexington, Kentucky, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team. As a member of our IT support team, you will play a crucial role in providing technical assistance and support to our end users.Key Responsibilities:Provide technical support and troubleshooting for end users.Assist with resolving technical issues and implementing...

  • IT Support Specialist

    4 weeks ago


    Lexington, Kentucky, United States Advanced Micro Electronics Full time

    Advanced Micro Electronics is seeking a skilled Desktop Technician to provide technical support for our Lexington clients.Key Responsibilities:Installation and support of end user computer equipment such as PCs, laptops, monitors, printers, mobile devices, and other peripherals.Provide field technical support for our clients.Provide technical support for...

  • ED Technician

    1 month ago


    Lexington, Kentucky, United States Baptist Health Full time

    Emergency Department Technician **Job Summary:** We are seeking a skilled Emergency Department Technician to join our team at Baptist Health. As a key member of our multidisciplinary team, you will provide high-quality patient care and support in our Emergency Department. **Responsibilities:** * Provide excellent communication and coordination of patient...

  • Pharmacy Technician

    1 month ago


    Lexington, Kentucky, United States Healthcare Consultants - Pharmacy Staffing Full time

    Job Title: Pharmacy Technician Job Summary: We are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Healthcare Consultants - Pharmacy Staffing. As a Pharmacy Technician, you will play a vital role in assisting our staff pharmacists in filling prescriptions and handling cash register transactions. Responsibilities: *...

  • Pharmacy Technician

    4 weeks ago


    Lexington, South Carolina, United States Walgreens Full time

    Job SummaryWalgreens is seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our pharmacy department.Key ResponsibilitiesAssist pharmacists in the preparation and dispensing of medicationsProcess prescriptions and...


  • Lexington, Kentucky, United States Soliant Full time

    Job Opportunity: Soliant Education is seeking a dedicated Registered Behavior Technician (RBT) to provide support to a kindergarten student in an educational setting.Position Details:Working with kK-12 students in 1:1, small group and school classroom settings.Student Support: The RBT will work directly with a kindergarten student, providing essential...

  • Pharmacy Technician

    4 weeks ago


    Lexington, South Carolina, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and motivated Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a critical role in providing exceptional customer service and supporting our pharmacists in the delivery of high-quality patient care.Key ResponsibilitiesAssist pharmacists in the preparation and dispensing of...


  • Lexington, Kentucky, United States Baptist Healthcare System, Inc. Full time

    Job Title: Patient Care TechnicianJob Summary:We are seeking a skilled Patient Care Technician to join our team at Baptist Health. As a Patient Care Technician, you will provide direct patient care and related support under the direction of a Registered Nurse or other licensed care team member.Responsibilities:* Provide direct patient care and related...